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Adobe Releases Update for Creative Cloud

Announcements | Oct 15, 2019 at 3:13 pm

The Creative Cloud desktop app is now a full-screen app. It is completely redesigned for a more user-friendly experience, with added tools and resources displayed in the new layout. The search function can be used to search the Adobe apps, your own personal work, and stock photos. Apps can be filtered by category, such as “Photography” and “Illustration.” Information about the individual apps as well as tutorials can be accessed directly within the new interface.

Adobe Creative Cloud is free for all WFU students, faculty, and staff at software.wfu.edu.

Apple macOS Catalina Release-Do not download at this time

Announcements | Oct 04, 2019 at 1:12 pm

Apple is set to release the macOS 10.15 Catalina upgrade shortly.

Information Systems strongly suggests that campus users do not upgrade their Wake Forest allocated computer to macOS Catalina at this time. Information Systems staff will be testing this new operating system to determine if it meets our compatibility and performance requirements. We will communicate additional macOS Catalina upgrade information as it becomes available.

If your computer is upgraded to macOS Catalina and exhibits performance issues that inhibit its use, please bring it to the Information Systems Service Desk for a reload of the original operating system as shipped from Apple.

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What You Need to Know About Copyright Infringement

Announcements | Oct 02, 2019 at 10:55 am

Annually, the Higher Education Opportunity Act of 2008 requires all colleges and universities to inform students of the possible consequences of copyright infringement as outlined by the Digital Millennium Copyright Act (DMCA).  Read the information here.

Cybersecurity Month 2019

Announcements | Sep 18, 2019 at 4:03 pm

October is National Cyber Security Month, a nationwide campaign designed to increase understanding of Internet security and help the public avoid malicious threats on the Internet. Plan to attend one or more of the following events and register each time to win several awesome prizes, including gift cards, and more!

This year’s theme is ‘Stranger Things’, enticing you to learn more about security risks and stranger links so you will be better informed and empowered to protect yourself and your data. Throughout the month of October, IS is hosting multiple events to help prevent your world from being ‘turned upside down’ due to a cybersecurity incident.

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Welcome back, Deacons!

Announcements | Aug 26, 2019 at 3:14 pm

Information Systems is excited to welcome you back to campus! Here are a few updates and reminders:

  • We have a new help portal and ticketing system, AskDeac, at help.wfu.edu!
  • You can now log in to Stream2, our cable TV and streaming service, with your Wake Forest credentials. View the details on the Stream2 service page.
  • We have updated Explore Services at the top of the page. Check out the details regarding all the services we provide to our campus community.
  • You have access to the Adobe Creative Cloud suite of tools.

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Welcome, Class of 2023!

Announcements | Aug 20, 2019 at 1:36 pm

Students, parents, families, friends, and guests – welcome to Wake Forest University for Move-In Day! 

Wireless

Guests may join the open WFUguest network anywhere on campus without using a password. Wireless coverage is available outdoors on both Hearn and Manchester Plazas. Students may connect to WFUwireless.

IT Support

IS employees are available in the residence halls from 12-2pm, and 2-4pm on Wednesday, August 21, to assist with technical Move-In challenges!

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Have a question? AskDeac!

Announcements | Aug 09, 2019 at 12:14 pm

AskDeac is the new IT help portal and ticketing system providing an easy-to-use platform for WFU faculty, students, staff, and guests! The IS website has been updated to work in parallel with AskDeac for easy access to IT services, help resources, current announcements, and alerts. Contact our Service Desk to receive help in all the same ways you’re used to: by phoneemail, or live-chat.

Even though AskDeac is very user-friendly, we are delighted to offer learning opportunities for our campus partners!

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Dropbox Enhancements – New Desktop App and G Suite Functionality

Announcements | Jul 01, 2019 at 3:35 pm

Attention Dropbox users! Now, you can create, access, and share cloud content like Google Docs, Sheets, and Slides and Microsoft Office files within Dropbox. 

 The “new” Dropbox gives users the ability to take advantage of Dropbox storage and utilize the Google editor and interface within Dropbox. Enhancements include the ability for users to:

  • Create, access, and share cloud content like Google Docs, Sheets, and Slides and Microsoft Office files within Dropbox. 
  • Open .docx, .xlsx, or .pptx files from Dropbox in Docs, Sheets, or Slides, and save them back to Dropbox in their original format.

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WFU Telephone Change to VoIP

Announcements | Jun 25, 2019 at 9:44 am

The campus telephone service carrier has changed to AT&T. This change was the last major task of the ongoing conversion from, and retirement of, the Nortel phone system to voice over IP, providing improved telephone services across campus, higher call sound quality, and an improved user experience.

What has changed:

  • Your phone number listing on your telephone’s display now includes a “+1” as well as your complete 10-digit number, rather than your 4-digit extension. 
  • You can redial the last number called using the “Redial” softkey.
  • You can call from the “Recent Call List” without dialing the number.

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