Aug 16, 2017

IS will implement new cybersecurity service

Information Systems will implement Cisco Umbrella/OpenDNS on August 17, 2017. This new service provides an additional layer of protection for all your devices as they connect to the wired and wireless campus network. This includes devices connected via the campus Virtual Private Network (VPN). Visit our Cisco Umbrella webpage to learn more.

8/21/2017 – Sakai unavailable 8am until 5pm

On Monday, August 21, 2017, between 8:00 a.m. and 5:00 p.m., Wake Forest University’s learning management system, Sakai, will be upgraded. Sakai will not be available during this time. So, it is critical that you adjust your schedule to accommodate this downtime window. For additional details, visit Features of Sakai 11.

Jul 11, 2017

Lynda.com – Not Just For “Techies!”

Lynda.com offers a wide variety of courses across many disciplines, beyond the typical “techie stuff” – check out courses in wellness, mindfulness, music, and more!

  1. Happiness Tips Weekly
  2. Mindfulness
  3. Ukelele Lessons: Fundamentals

Jun 27, 2017

Protect yourself against recent global Cybersecurity threats

A malicious software program named “Petya” has recently made European news through large-scale infections in more than 150 different countries. “Petya” is a type of malicious software known as ransomware; it is similar to the May 2017 global ransomware known as “WannaCry”. It is most often downloaded as an attachment as part of a phishing email scam, and then gains access to the computer and locks the user out of their hard drive.

Here’s how you can protect yourself:

  • If your computer requests a reboot, please allow the reboot to happen. Microsoft continues to release security patches for affected versions of Windows – Information Systems will continue to push the patches to University owned computers as they become available.
  • Set up Google 2-Step Verification to protect your email, WIN, and other WFU accounts.
  • Ensure that your data is backed up.
  • Be aware of phishing emails that ask you to click on a link or open an attachment, especially when you do not know the sender. Be even more cautious when that link or attachment asks you for your password. If a website does ask for your credentials, feel free to contact the Information Systems Service Desk to determine if the request is valid.
  • Keep all of your personal devices such as iPads, laptops, and smartphones current on software updates.
  • Be aware that some mobile applications may be susceptible to hackers and marketers so be selective when downloading apps.

Specific details on how to implement these security measures can be found here.

If you have questions concerning this message or need assistance, please contact the Information Systems Service Desk at help@wfu.edu or 336-758-4357 (HELP).

 

Jun 13, 2017

Gartner Core Research update

Information Systems is pleased to announce that access to Gartner Core Research is now easier than ever. Learn more on our web page.

Jun 7, 2017

Google announces new Gmail security features

Google recently announced new built-in security features for its Gmail customers to combat malware in attachments and to improve early detection of phishing attempts. Read more from Google:

May 15, 2017

Commencement 2017 – Information for Guests

Parents, families, friends, and guests – welcome to Wake Forest University for the Spring 2017 Commencement Weekend. Information Systems would like to provide some helpful information:

Wireless

Guests may join the open WFUguest network anywhere on campus without using a password. Wireless coverage is available outdoors on both Hearn and Manchester Plazas.

IT Support

Technical support is available on graduation day from 9:30am-5pm at the Service Desk, located in the ZSR Library. Have a question? Feel free to give us a call at (336) 758-4357.

Purchasing or Returning the ThinkPad

Monday, May 15, 2017 is the deadline for a student to return or purchase their ThinkPad laptop. If a student chooses to return the ThinkPad, follow the steps on this page – then bring the ThinkPad and power adapter to the Service Desk (located in the ZSR Library).

If a student chooses to purchase the ThinkPad, follow the steps here and make a payment through our secure system.

Software, such as the Windows 10 operating system and Microsoft Office, must be downloaded by the end of day on May 15, 2017.

Live Webcast

A live webcast of Commencement 2017 is available to stream here. The webcast is also broadcast over the campus cable TV network on channel 80-1.

For guests who have difficulty tolerating outdoor temperatures, a live feed of the Commencement ceremony will be available in Pugh Auditorium, located on the second floor of Benson University Center. Commencement ceremony tickets are required for admission to Pugh and space is limited.

May 10, 2017

2017-2018 Faculty/Staff Computing

Check out the latest models offered by Information Systems for the 2017-2018 computing year – 2 laptops, 2 convertible tablets, and a desktop are available to suit a variety of users’ needs.

Eligible users must make a selection by May 17, 2017. Faculty and staff are eligible for a new computer every 4 years.

Questions? Please reach out to Barbara Lardin at lardinbc@wfu.edu or (336) 758-5654

Apr 24, 2017

CrashPlan to be installed on faculty and staff computers

Beginning Wednesday, April 26, 2017, Information Systems will begin a weeklong phased automated deployment of Code42 CrashPlan to Wake Forest-owned desktop and laptop computers used by faculty and staff. CrashPlan is an automated, continuous, online backup solution for data stored on your WFU-owned computer.

What are the benefits of CrashPlan?

  • It protects your data from hardware failures, malware, viruses, etc.
  • It backs up your data automatically, every 15 minutes. CrashPlan runs silently in the background.
  • You can restore data quickly and easily to a previous point in time, or restore your data to a different computer.
  • It backs up your user profile folder which contains the default storage location of your documents, music, photos, etc.
  • It allows you to load your data to your new computer after a faculty/staff exchange.

What do I need to do?

  • When installation is complete, you will see an icon appear on your system tray (Windows) or toolbar (Mac).
  • For Windows users, your data will start backing up automatically. You don’t need to do anything.
  • For Mac users, to initiate the backup process, click on the icon and login with your WFU username and password. Once logged in, your data will start backing up.

Where can I get more information about CrashPlan?

  • Helpful videos can be found here.
  • More information can be found in the FAQ.

If you have questions concerning this message or need assistance, please contact the Information Systems Service Desk at help@wfu.edu or 336-758-4357 (HELP).

Apr 11, 2017

Check out these Microsoft Office courses and learn some cool tips and tricks!

Useful Courses

Lynda.com is available to all WFU students, faculty, and staff.