Attention May 2019 Graduates!

Announcements | May 01, 2019 at 2:19 pm

Please review the May 2019 Graduate web page for important details and deadlines about how to:

• Manage your Wake Forest account, email, and data
• Activate your alumni account
• Return or purchase the Thinkpad (if applicable) before May 20, 2019, at 4 p.m.

If you have questions concerning any of this information, please contact the Information Systems Service Desk at help@wfu.edu or by calling 336-758-4357 (HELP).

Again, best wishes for success as you join the ranks of Wake Forest alumni!

Apple macOS Mojave Tested and Ready for Download

Announcements | Oct 30, 2018 at 4:02 pm

Information Systems staff thoroughly tested the new operating system and determined it meets our compatibility and performance requirements. We are confident that macOS Mojave is ready for download and use on Wake Forest allocated computers.

Additional information about macOS Mojave and how to download the software can be found here.

Cyber Security Month

Announcements | Oct 01, 2018 at 12:00 pm

October is National Cyber Security Month, a nationwide campaign designed to increase understanding of Internet security and help the public avoid malicious threats on the Internet.

Plan to attend one or more of the following events and register each time to win several awesome prizes, including a GoPro, a wireless Bose speaker and more!

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Apple macOS Mojave Release – Do Not Download

Alerts | Sep 21, 2018 at 2:40 pm

On Monday, September 24, 2018, Apple is set to release the macOS Mojave upgrade.

Information Systems strongly suggests that you do not upgrade your Wake Forest allocated computer to macOS Mojave at this time. Information Systems staff will be testing this new operating system to determine if it meets our compatibility and performance requirements. We will communicate additional macOS Mojave upgrade information as it becomes available.

If your computer is upgraded to macOS Mojave and exhibits performance issues which inhibit its use, please bring it to the Information Systems Service Desk for a reload of the original operating system as shipped from Apple.

9/07/2018 – Join us for the Grand Opening of the One Button Studio

Announcements | Sep 05, 2018 at 9:51 am

Please join us on Friday, September 7, from 1pm-4pm, for the grand opening celebration of the One Button Studio, located behind the Information Systems Service Desk, in the Z. Smith Reynolds Library.

As part of Information Systems, Academic Technology facilitates the innovative and imaginative use of technologies to enhance and strengthen teaching and learning at Wake Forest. The introduction of the One Button Studio is another step forward in meeting the pedagogical needs of our campus community.

Throughout higher education, students are producing digital artifacts such as short documentaries and podcasts to either replace or support more traditional evidence of learning.

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Stream2, a new cable TV streaming service is available through Apogee

Announcements | Aug 27, 2018 at 9:54 am

Apogee replaced Spectrum as the campus cable TV provider in July 2018. Through Apogee, faculty, staff and students can create an account with Apogee to access streaming TV services for their computer and personal mobile devices. The streaming TV service is only available while connected to the campus network. Learn how to get started and the benefits of this new service here.

Welcome, Class of 2022!

Announcements | Aug 22, 2018 at 8:19 am

Students, parents, families, friends, and guests – welcome to Wake Forest University for Move-In Day! Information Systems would like to provide some helpful information:

Wireless

Guests may join the open WFUguest network anywhere on campus without using a password. Wireless coverage is available outdoors on both Hearn and Manchester Plazas. Students may connect to WFUwireless.

IT Support

IS employees are available in the residence halls from 12-2pm, and 2-4pm to assist with technical Move-In challenges! Look for our black shirts and gold name tags!

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Ensure a wireless and wired connection

Alerts | Aug 13, 2018 at 11:17 am

The Wake Forest wired and wireless certificates are being renewed on August 14 and your attention is required.

What are certificates:

These certificates provide secure network access by identifying and encrypting your login credentials. In essence, they are digital passports, used to confirm that your device is connecting to an actual campus network and not an impostor.

What you need to do:

• Faculty, staff and students with Wake Forest University issued devices and/or those with personal devices may see a pop-up regarding trusting the certificate when connecting to the wireless and/or wired network. There is no security risk when this pop-up appears and you should accept the certificate to continue. The pop-up you see will be dependent on the operating system you are using. View the possible pop-ups here.
• If you do not accept the certificate, you will not be able to connect to the campus network. You will need to visit the IS Service Desk, located in the Z. Smith Reynolds Library, for further assistance.

New Cable Television Provider for Wake Forest

Announcements | Jun 25, 2018 at 9:24 am

Beginning Wednesday, June 27, Wake Forest University will have a new provider for cable television services, Apogee, replacing Spectrum (formerly Time Warner Cable). The selection of Apogee was the result of a routine contract renewal and included a campus-wide selection process with Information Systems, University Procurement, Residence Life and Housing, Athletics, and the graduate schools.

During the transition between providers, there may be intermittent disruptions throughout the day. Minor outages may also occur on June 28 as the distribution system is tuned for the new provider. Information Systems apologizes for any inconvenience these disruptions may cause.

New channel lineup

The updated system provides a new, enlarged selection of channels, including many digital, premium, and music choice options. Visit the new channel lineup.

Synchronize the channels with your television

Televisions will lose synchronization with the old channel lineup and may show a static or a blank screen after the update. Follow these step-by-step instructions to restore the connection between your television and the campus cable television network.

Introducing Statuspage on is.wfu.edu

Announcements | Jun 11, 2018 at 3:56 pm

Information Systems is pleased to announce the addition of Statuspage to the IS website.

Whether it’s a server issue, bug in production, or scheduled maintenance, downtime may happen. Statuspage provides a way to get in front of incident communication so IS can focus on fixing the problem at hand.

Statuspage is displayed in the top menu of the IS website and is available at status.is.wfu.edu.

Simply click on the icon to view a detailed description of an incident. Additionally, our campus community can choose to opt into real-time outage and scheduled maintenance alerts via a simple sign up.