Student Resources

Ensure a wireless and wired connection

Alerts | Aug 13, 2018

The Wake Forest wired and wireless certificates are being renewed on August 14 and your attention is required.

What are certificates:

These certificates provide secure network access by identifying and encrypting your login credentials. In essence, they are digital passports, used to confirm that your device is connecting to an actual campus network and not an impostor.

What you need to do:

  • Faculty, staff and students with Wake Forest University issued devices and/or those with personal devices may see a pop-up regarding trusting the certificate when connecting to the wireless and/or wired network. There is no security risk when this pop-up appears and you should accept the certificate to continue. The pop-up you see will be dependent on the operating system you are using. View the possible pop-ups here.
  • If you do not accept the certificate, you will not be able to connect to the campus network. You will need to visit the IS Service Desk, located in the Z. Smith Reynolds Library, for further assistance.

New Cable Television Provider for Wake Forest

Announcements | Jun 25, 2018

Beginning Wednesday, June 27, Wake Forest University will have a new provider for cable television services, Apogee, replacing Spectrum (formerly Time Warner Cable). The selection of Apogee was the result of a routine contract renewal and included a campus-wide selection process with Information Systems, University Procurement, Residence Life and Housing, Athletics, and the graduate schools.

During the transition between providers, there may be intermittent disruptions throughout the day. Minor outages may also occur on June 28 as the distribution system is tuned for the new provider. Information Systems apologizes for any inconvenience these disruptions may cause.

New channel lineup

The updated system provides a new, enlarged selection of channels, including many digital, premium, and music choice options. Visit the new channel lineup.

Synchronize the channels with your television

Televisions will lose synchronization with the old channel lineup and may show a static or a blank screen after the update. Follow these step-by-step instructions to restore the connection between your television and the campus cable television network.

Summer promotions are here!

| Jun 13, 2018

Check out the following deals, and read more about 2018 WakeWare Summer Promotions:

Apple – Get a free pair of Beats headphones with the purchase of a WakeWare MacBook Pro. Promotion ends 9/25/18.

Dell – $100 Rebate on laptops purchased between 5/1/2018 and 10/15/2018

Introducing Statuspage on is.wfu.edu

Announcements | Jun 11, 2018

Information Systems is pleased to announce the addition of Statuspage to the IS website.

Whether it’s a server issue, bug in production, or scheduled maintenance, downtime may happen. Statuspage provides a way to get in front of incident communication so IS can focus on fixing the problem at hand.

Statuspage is displayed in the top menu of the IS website and is available at status.is.wfu.edu.

Simply click on the icon to view a detailed description of an incident. Additionally, our campus community can choose to opt into real-time outage and scheduled maintenance alerts via a simple sign up.

WakeWare purchasing is now live!

Announcements | Jun 01, 2018

2018 models are now available through the WakeWare program! Compare your options and purchase by August 1 to ensure your laptop ships and arrives before classes begin. We recommend picking up your laptop at the WFU Bookstore on campus if purchased after August 1, 2018.

Apple and Dell are known to announce new products and promotions mid-summer.

Although purchasing is now available, we encourage you to wait until July to order your laptop if taking advantage of these promotions is important to you.

Technology Grant recipients have been notified at their WFU email address – please reach out to the WakeWare Program Manager with questions.

Welcome Class of 2022! WakeWare opens June 1

Announcements | May 23, 2018

WakeWare, our student laptop purchasing program, opens June 1!

Receiving WFU financial aid? You may be eligible for a Technology Grant – please wait to hear from the WakeWare Program Manager about application for a Technology Grant and other purchasing details (late May).

Apple and Dell are known to announce new products and promotions mid-summer.

Although purchasing is available June 1, 2018, we encourage you to wait until July to order your laptop if taking advantage of these promotions is important to you.

Introducing Google Hangouts Meet

Announcements | May 10, 2018

Information Systems has enabled Google Hangouts Meet for all WFU users!

Hangouts Meet is a solution from Google for online video meetings and chat with up to 25 people at a time. Hangouts Meet replaces Hangouts video calls.

Newly created calendar events with a video meeting link will contain a Meet video meeting link instead of a classic Hangouts video link. Existing calendar events will be unchanged and continue to use classic Hangouts through August 13, 2018. Hangouts Meet meetings also include a U.S. dial-in phone number.

More information about getting started using Meet can be found here.

University recommends Twitter users change their password

Alerts | May 07, 2018

Via Business Insider:

Twitter is advising all its 330 million users to change their password after a glitch left them exposed in the company’s internal systems.

Twitter discovered the glitch and did not find any “breach or misuse by anyone,” the company said in a blog post.

The bug left passwords in an internal log “unmasked,” meaning that instead of showing up as an encrypted set of random set of letters and numbers, the password itself was displayed in plain text.

Even though the company says it has no reason to believe anyone obtained any sensitive information, it is telling users to change their password “out of an abundance of caution.”

4/25/2018 – New security features and an updated look to Google Mail

Announcements | Apr 25, 2018

As part of our continuing efforts to make improvements in Wake Forest University’s data security, Information Systems has enabled Google’s new anti-phishing features in your WFU Google Mail.

Google also announced the rollout of a new look and feel for Google Mail users. Read more here.

In the coming days you will be able to opt-in to using the redesigned look and feel.