Wake Forest University

Service Desk

Service Desk Service Information

The Information Systems Service Desk is located in the Z. Smith Reynolds Library on the main floor of the Wilson Wing. To find parking on campus, please see our Parking Map.

Contact Us



ChatLive Chat – Online

Live Chat Hours

Monday – Friday, 8am-9pm, excluding holidays and campus closings.

Phone Support Hours

Monday-Friday, 8am-5pm, excluding holidays and campus closings.

Walk-in Hours

Check the calendar below for the most updated schedule.

View the Service Desk on the Campus Map.

Before you visit

  • Backup your data before you bring your computer to the Service Desk
  • Your WFU ID card is required when dropping off or picking up a computer

What we can fix

  • Any university-issued Lenovo, Dell, or Apple laptop
  • Any laptop purchased through the WakeWare program
  • Some other laptops – we may be able to diagnose other brands

Does this page need an update? Please let us know: help@wfu.edu

Last updated: May 19, 2023