Apr 12, 2017

Welcome Hannah Inzko as Director of Academic Technology

Information Systems and the Teaching and Learning Collaborative are pleased to announce that Ms. Hannah Inzko has accepted the position of Director of Academic Technology at Wake Forest University.

Graduating from The Pennsylvania State University with a Bachelors of Arts in Film and Video Production, Hannah started her career at The Pennsylvania State University where she served as the Media Commons Manager, overseeing the budget and operations of 28 physical locations spread out over 24 commonwealth campuses. In 2014, Hannah accepted a position as the Director of Learning Innovation and Faculty Engagement at the University of Miami reporting directly to the Assistant Vice President of Academic Technologies, where she oversaw a team of Senior Instructional Designers and IT Specialists. Additionally, during her tenure at the University of Miami, she continued her education, earning a Master of Science in Education in Community and Social Change.

Hannah’s experience in higher education instructional design and multimedia aligns with the institutional need for a passionate leader in academic technology to enrich academic technologies and support services. During the interview process, Hannah stood out as a positive and enthusiastic individual, demonstrating the skill set needed to forge relationships with schools, departments, and faculty members throughout the Wake Forest campus community.

In addition to working closely with Information Systems, Hannah will work in collaboration with the Teaching and Learning Collaborative, The Office of Online Learning, ZSR Library staff, and the Instructional Technology Group (ITG) to enrich educational technologies and the support services that enhance teaching, learning and research across our campus community.

Apr 11, 2017

Check out these Microsoft Office courses and learn some cool tips and tricks!

Useful Courses

Lynda.com is available to all WFU students, faculty, and staff.

Mar 15, 2017

Outdoor wireless coverage now available on Hearn and Manchester Plazas

Information Systems is pleased to announce the launch of outdoor wireless computing coverage on Hearn and Manchester Plazas. The new outdoor connectivity is accessible to all students, faculty, staff and campus guests!

The new outdoor coverage:

  • Supports Wi-Fi enabled devices like computers, smartphones and tablets
  • Provides seamless Wi-Fi connectivity between campus buildings and the Plazas
  • Allows secure access by peer-institution guests through eduroam

​As Spring and the end of the semester approaches, you can now use outdoor wireless on Hearn and Manchester Plazas to:

  • Conduct classes ​and club meetings ​​​outside
  • Study with friends on the law​n
  • Enjoy collaborating with others in the fresh air
  • ​Relax, listen to music, browse the internet using wireless access, not your cellular data​

To access, just select WFUwireless in your list of available networks under Wi-Fi Settings.

Mar 3, 2017

TechXploration 2017 – Call for Proposals

This spring, Information Systems is hosting our much anticipated annual TechXploration event that showcases academic uses of technology. Have you discovered a use of technology that helps with teaching, learning, or scholarship that you would like to share with your colleagues? Do you have a student working with a particular technology that you would like to see at TechXploration?

The purpose of this event is to allow faculty, staff and students to see how technologies are being leveraged in teaching, learning, research, engagement, and creative activity at Wake Forest University. Each year, participants and attendees increase as TechXploration brings together faculty and faculty-recommended students to share their experiences with current technology.

TechXploration will be held on Tuesday, April 18th, in room 401 of the Benson University Center. Each presenter will have a space set up in room 401 from 11:00 a.m. to 2:00 p.m. to display a poster board, presentation materials, and their technology. Attendees are invited to walk around and learn more about the exciting use of technology on the Wake Forest campus any time between 11:00 a.m. and 2:00 p.m. The event will be catered by Aramark. If you cannot be present for the entire event, we would still appreciate you participating for as much time as you can.

Please contact Pat Idol or Ginny Mikkola at techxploration@wfu.edu by Tuesday, March 21st, to inform us of your plans to participate in TechXploration.

Feb 24, 2017

The IRS will NOT request personal information by email- EVER

You are the first line of defense for protecting your personal information from phishing email attacks. It is tax season and it is important to remember that the IRS, banks or other institutions will never ask for personal information via email. If you receive notification that you are a victim of identity theft, learn more at the IRS web site.

If you are unsure about the content or validity of an email, don’t respond to it and forward the email to the Information Systems Security Team at infosec@wfu.edu for further analysis.

If you have fallen for a phishing email, complete the next steps immediately:

  • Change your WFU Google email password to a new password. Never reuse old passwords.
  • Implement Google 2-Step Verification to protect your WFU Google email and data. Consult the following video or contact the Information Systems Service Desk at help@wfu.edu or 336-758-4357 (HELP) for assistance.
  • Learn more on how to identify phishing emails by viewing the video ‘Avoiding phishing scams’ here.
  • Be wary of all links in emails. If in doubt, contact the sender to validate the request.
  • Malware is often delivered as an email attachment. Most common safe attachments are .doc, .docx, .ppt, .pptx, .xls, .xlsx.  Don’t open attachments that end with .ws, .zip, .docm, .exe, .js, scr

Feb 23, 2017

WFU accounts compromised! Learn to stay secure with these Lynda courses

Useful Courses

Lynda.com is available to all WFU students, faculty, and staff.

Feb 21, 2017

University adopts new IT governance structure

The Information Technology Plan includes the formation of an integrated set of IT Governance and Advisory committees to guide the implementation of strategy, recommend priorities and provide input to improve the effectiveness of technology.

Governance Committees


The Information Technology Executive Committee (ITEC)

  • includes representatives from the College and Schools, major academic support units, and leaders from administrative support divisions
  • guides and advises senior-level IT decision-making at the University
  • collaborates with the CIO to recommend IT priorities, policies and strategies to the Provost and Executive Vice President (EVP)


The Committee on Information Technology (CIT)

  • includes faculty from the humanities, social sciences, life and physical sciences and professional graduate programs as well as selected staff from the Teaching and Learning Collaborative, IS, ITGs, Initiative Team for Research Computing, Initiative Team for Learning Spaces and IT teams of the professional schools
  • advises ITEC on policies, strategies and services related to the effective use of technology in teaching, learning, research, and creative works


The Information Technology Partners’ Council (ITPC)

  • includes representatives from major administrative operations, academic support, student support divisions, and IS
  • advises ITEC on the application of technology to improve and support campus services, operations, management and data-driven decision-making


The Information Systems Governance Group (ISGG)

  • includes IS Directors and several Assistant Directors
  • provides initial assessment and/or approval of all work requested of Information Systems resources to be included in the project portfolio or to be added to the work stream for operational support
  • escalates requests to next level of governance (ITEC, CIT, ITPC) for review and approval


Advisory Groups


Initiative teams

  • appointed as needed to undertake specific projects or guide the development and delivery of particular services
  • sponsored by one of the governance committees and its members will be appointed


Communities of interest

  • organized in an informal structure to bring together stakeholders to provide input, share effective practice, promote professional development, and facilitate an exchange of ideas around a particular issue or technology
  • sponsored by a committee, but membership will be open to any interested party


Feb 14, 2017

University selects Workday as replacement ERP

After a thorough assessment process that included input from the Wake Forest campus community, the University selected Workday to replace Banner as our financial, human capital management, budget and planning software. Workday will not only enhance the service level provided to the Wake Forest community but it will also replace expensive-to-maintain and difficult-to-use standalone systems.

Sierra Cedar, the most experienced Workday implementation firm in higher education, has been selected as our implementation partner. In addition, a three person project management office, comprised of a project director, the Sierra Cedar project manager and a Wake Forest project manager, will direct and manage the effort. Finally, representatives from across the University have been selected to be a part of a team referred to as Campus Change Partners. Under the guidance of the project change management leads, this group of 20 people will help disseminate project information throughout the entire project lifecycle.

In December of 2016, Workday and Sierra Cedar, WFU’s implementation partner, delivered Wake Forest’s first Workday Prototype (P1) containing WFU specific data.  Using this first prototype, Sierra Cedar is leading the WFU project team through a series of Design and Discovery sessions. These sessions provide refinements of business processes and inform the overall system design. These results will be used when building the second iteration of Workday, referred to as P2.
The project team, the Project Steering Committee and the Executive Sponsor are currently engaged in a complex analysis of the costs and benefits of either a January 2018 or July 2018 launch.

Information Systems introduces eduroam

Use your school’s Wi-Fi authentication at any eduroam hotspot in the world and join instantly and securely

Information Systems is pleased to announce the launch of eduroam at Wake Forest University. eduroam, which stands for education roaming, is a secure worldwide wireless network that enables students, faculty and staff to use their Wake Forest credentials when traveling to connect to the Internet at more than 5,500 participating locations worldwide. Additionally, visitors from any participating eduroam institution can securely connect to the eduroam wireless network while at Wake Forest using their home institution credentials.

Feb 7, 2017

May-August 2016 Update

Dear Colleagues,

I am pleased to update you on the status of the institution-wide technology strategic planning effort, launched in spring 2015. Using our phased approach, we continue to make progress in developing a multi-year implementation plan for each of the four planning areas – Teaching and Research Excellence, Operational Excellence and Student Success, Infrastructure and Support for Innovation, and Organizational Capabilities. Over the past three months, our consultants have provided two drafts of the technology implementation plan and held numerous meetings with IT advisory groups, IS staff, ITGs and others to obtain feedback. The most recent draft of the technology plan is attached. We are now developing shorter presentations and summaries of the plan more appropriate for obtaining broader community feedback in the fall.

As you know, we are not waiting for our plans to be complete before we address many significant priorities that are consistent with our strategy. Therefore, we are launching implementation activities that will improve and enhance WFU’s core mission of teaching, learning and research as well as hone administrative processes and services. We recently reviewed a set of potential priorities for the next twelve months with the Information Technology Executive Council (ITEC) that will help us begin to implement our plans and guide future priority setting. The presentation to ITEC is included with this communication. We confirmed with ITEC that the initiatives described under the first- and second-wave priorities are desirable areas of focus to recommend to the EVP and Provost for support, and we will be developing budgets and plans for each of these initiatives.

We also obtained ITEC’s agreement to begin planning the transition to the new governance model.  Later this month, a detailed transition plan will be presented to ITEC along with drafts of charters for new committees and recommendations to adjust the focus and composition of existing groups. Beginning in September, with ITEC’s support, we will be sharing these recommendations with the Committee for Information Technology (CIT), Information Technology Partners Council (ITPC), Banner Steering Committee, Learning Management Systems (LMS) Committee and other groups, to seek additional input. We anticipate phasing in changes to governance over the next six months.

Additional activities underway to realize our overall strategic goals include:

  • EVP Milam has appointed a steering committee for the Workday project.  Members include Carmen Canales (Human Resources), Brandon Gilliland (Finance), Beth Hoagland (Provost’s Office), Emily Neese (Strategy and Operations), Phil Handwerk (Institutional Research) and Mur Muchane (Information Systems). The steering committee is establishing some aspects of the leadership and governance of the Workday project and coordinating preparations for implementation.
  • Over a period of two months the steering committee and the EVP reviewed proposals and in-person presentations from several Workday implementation partners and has selected Sierra Cedar, the most experienced Workday implementation firm in higher education. In the near future, we will develop a schedule for the kick-off of the project and begin to assemble the WFU implementation teams.
  • To support the interim improvement strategy for student systems, we are working with two key offices: The Registrar’s office to develop some workflow capabilities for targeted processes; The Admissions office to evaluate Slate CRM as a replacement for their current outdated solution.
  • IS has identified funding to seed several activities in line with long-term strategic goals including:
  • Accelerating the upgrading of classroom technology. We are working with a faculty initiative team in consultation with the Provost’s office and CIT to prioritize how we will improve our learning spaces.
  • Establishing a new academic technology group within IS to support the teaching and learning mission of WFU.
  • Expanding the capacity of the high performance computing cluster to support our researchers.
  • Funding a university-wide desktop data back-up service for faculty and staff computers.
  • Expanding outdoor wireless in Hearn and Manchester plazas.

We will continue to work closely with faculty, academic and administrative offices to develop proposals to review with IT governance groups in the context of the framework of priorities that are being developed with ITEC. In this way we can begin to realize the promise of our technology plan even as we fine-tune the details of the strategies and roadmaps.

Thank you for your continued support and collaborative partnership.  As always, please call or email me with your questions and suggestions.

Best regards, Mur Muchane