On Monday, September 25, 2017, Apple is set to release the macOS High Sierra upgrade.
Information Systems strongly suggests that you do not upgrade your Wake Forest allocated computer to macOS High Sierra at this time. Information Systems staff will be testing this new operating system to determine if it meets our compatibility and performance requirements. We will communicate additional macOS High Sierra upgrade information as it becomes available. We would like for anyone currently using AFP sharing protocol to be aware that Apple is phasing this out in favor of the SMB sharing protocol. If you are sharing files using AFP and wish to upgrade to High Sierra, you will need to convert those shares to the SMB protocol.
If your computer is upgraded to macOS High Sierra and exhibits performance issues which inhibit its use, please bring it to the Service Desk for a reload of the original operating system as shipped from Apple.
If you have questions concerning this message or need assistance, please contact the Information Systems Service Desk at firstname.lastname@example.org or 336-758-4357 (HELP).
On Saturday, September 23, 2017, between 6:00 a.m. and 10:00 a.m., Information Systems will update the software that controls our wireless network. This update is being performed in consultation with our primary networking vendor, Cisco Systems, as a result of newly discovered issues in the software version we currently use.
The wireless network will be unavailable from approximately 6:00 a.m. until 7:00 a.m., with intermittent outages likely between 7:00 a.m. and 10:00 a.m.
Wired devices connected to wireless access points in the residence halls will be affected in the same way.
As of this morning, Thursday, September 7, some users are experiencing issues with Google Drive. Google is aware of the problem and they are working on a resolution. Currently there is no estimated time of resolution.
Check the Information Systems status line at x4357, option 1 for updates.
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Check out the Introduction to Multimedia Technology video series!
These short videos will introduce you to the Basic Equipment, Terms, and Concepts you need to know in a multimedia enabled room.
Watch the Basic Operation of a Multimedia System video for a step-by-step walk through of using a system in a classroom.
Lastly, our Demystifying Multimedia Adapters video explains everything you need to know about using adapters with your laptop.
On Saturday, August 26, 2017, between 4:00 a.m. and 7:00 a.m, Information Systems will work with our network partner, Cisco, in an effort to ensure a stable computing network. Based on feedback from our partner, we plan to upgrade the software on some networking equipment.
During this work, campus network users may experience small, less than one minute, intermittent outages.
Information Systems will implement Cisco Umbrella/OpenDNS on August 17, 2017. This new service provides an additional layer of protection for all your devices as they connect to the wired and wireless campus network. This includes devices connected via the campus Virtual Private Network (VPN). Visit our Cisco Umbrella webpage to learn more.
On Monday, August 21, 2017, between 8:00 a.m. and 5:00 p.m., Wake Forest University’s learning management system, Sakai, will be upgraded. Sakai will not be available during this time. So, it is critical that you adjust your schedule to accommodate this downtime window. For additional details, visit Features of Sakai 11.
On behalf of my Information Systems (IS) colleagues, I am pleased to share the 2016-2017 Technology at Wake Forest University Year in Review. I invite you to take a few moments to read about some of the many ways IS collaborated with the campus community this past academic year.
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