CrashPlan to be installed on faculty and staff computers

Beginning Wednesday, April 26, 2017, Information Systems will begin a weeklong phased automated deployment of Code42 CrashPlan to Wake Forest-owned desktop and laptop computers used by faculty and staff. CrashPlan is an automated, continuous, online backup solution for data stored on your WFU-owned computer.

What are the benefits of CrashPlan?

  • It protects your data from hardware failures, malware, viruses, etc.
  • It backs up your data automatically, every 15 minutes. CrashPlan runs silently in the background.
  • You can restore data quickly and easily to a previous point in time, or restore your data to a different computer.
  • It backs up your user profile folder which contains the default storage location of your documents, music, photos, etc.
  • It allows you to load your data to your new computer after a faculty/staff exchange.

What do I need to do?

  • When installation is complete, you will see an icon appear on your system tray (Windows) or toolbar (Mac).
  • For Windows users, your data will start backing up automatically. You don’t need to do anything.
  • For Mac users, to initiate the backup process, click on the icon and login with your WFU username and password. Once logged in, your data will start backing up.

Where can I get more information about CrashPlan?

  • Helpful videos can be found here.
  • More information can be found in the FAQ.

If you have questions concerning this message or need assistance, please contact the Information Systems Service Desk at or 336-758-4357 (HELP).

Tuesday, April 18 – TechXploration!

Join us Tuesday, April 18 from 11am-2pm for TechXploration, our annual event showcasing academic technology! Enter to win a brand-new GoPro Hero5 and other door prizes. Free food!

Faculty, staff and students are invited to see how technologies are being leveraged in teaching, learning, research, engagement, and creative activity at Wake Forest University.

Each year, participants and attendees increase as TechXploration brings together faculty and faculty-recommended students to share their experiences with current technology.

Wake Forest University Takes Studied Approach to Technology Makeover

Check out the Workday Community Voices blog for an interview with our CIO, Mur Muchane, covering the university’s approach to choosing a new Enterprise Resource Planning (ERP) platform.


Welcome Hannah Inzko as Director of Academic Technology

Information Systems and the Teaching and Learning Collaborative are pleased to announce that Ms. Hannah Inzko has accepted the position of Director of Academic Technology at Wake Forest University.

Graduating from The Pennsylvania State University with a Bachelors of Arts in Film and Video Production, Hannah started her career at The Pennsylvania State University where she served as the Media Commons Manager, overseeing the budget and operations of 28 physical locations spread out over 24 commonwealth campuses. In 2014, Hannah accepted a position as the Director of Learning Innovation and Faculty Engagement at the University of Miami reporting directly to the Assistant Vice President of Academic Technologies, where she oversaw a team of Senior Instructional Designers and IT Specialists. Additionally, during her tenure at the University of Miami, she continued her education, earning a Master of Science in Education in Community and Social Change.

Hannah’s experience in higher education instructional design and multimedia aligns with the institutional need for a passionate leader in academic technology to enrich academic technologies and support services. During the interview process, Hannah stood out as a positive and enthusiastic individual, demonstrating the skill set needed to forge relationships with schools, departments, and faculty members throughout the Wake Forest campus community.

In addition to working closely with Information Systems, Hannah will work in collaboration with the Teaching and Learning Collaborative, The Office of Online Learning, ZSR Library staff, and the Instructional Technology Group (ITG) to enrich educational technologies and the support services that enhance teaching, learning and research across our campus community.

Check out these Microsoft Office courses and learn some cool tips and tricks!

Useful Courses is available to all WFU students, faculty, and staff.

Outdoor wireless coverage now available on Hearn and Manchester Plazas

Information Systems is pleased to announce the launch of outdoor wireless computing coverage on Hearn and Manchester Plazas. The new outdoor connectivity is accessible to all students, faculty, staff and campus guests!

The new outdoor coverage:

  • Supports Wi-Fi enabled devices like computers, smartphones and tablets
  • Provides seamless Wi-Fi connectivity between campus buildings and the Plazas
  • Allows secure access by peer-institution guests through eduroam

​As Spring and the end of the semester approaches, you can now use outdoor wireless on Hearn and Manchester Plazas to:

  • Conduct classes ​and club meetings ​​​outside
  • Study with friends on the law​n
  • Enjoy collaborating with others in the fresh air
  • ​Relax, listen to music, browse the internet using wireless access, not your cellular data​

To access, just select WFUwireless in your list of available networks under Wi-Fi Settings.

TechXploration 2017 – Call for Proposals

This spring, Information Systems is hosting our much anticipated annual TechXploration event that showcases academic uses of technology. Have you discovered a use of technology that helps with teaching, learning, or scholarship that you would like to share with your colleagues? Do you have a student working with a particular technology that you would like to see at TechXploration?

The purpose of this event is to allow faculty, staff and students to see how technologies are being leveraged in teaching, learning, research, engagement, and creative activity at Wake Forest University. Each year, participants and attendees increase as TechXploration brings together faculty and faculty-recommended students to share their experiences with current technology.

TechXploration will be held on Tuesday, April 18th, in room 401 of the Benson University Center. Each presenter will have a space set up in room 401 from 11:00 a.m. to 2:00 p.m. to display a poster board, presentation materials, and their technology. Attendees are invited to walk around and learn more about the exciting use of technology on the Wake Forest campus any time between 11:00 a.m. and 2:00 p.m. The event will be catered by Aramark. If you cannot be present for the entire event, we would still appreciate you participating for as much time as you can.

Please contact Pat Idol or Ginny Mikkola at by Tuesday, March 21st, to inform us of your plans to participate in TechXploration.

The IRS will NOT request personal information by email- EVER

You are the first line of defense for protecting your personal information from phishing email attacks. It is tax season and it is important to remember that the IRS, banks or other institutions will never ask for personal information via email. If you receive notification that you are a victim of identity theft, learn more at the IRS web site.

If you are unsure about the content or validity of an email, don’t respond to it and forward the email to the Information Systems Security Team at for further analysis.

If you have fallen for a phishing email, complete the next steps immediately:

  • Change your WFU Google email password to a new password. Never reuse old passwords.
  • Implement Google 2-Step Verification to protect your WFU Google email and data. Consult the following video or contact the Information Systems Service Desk at or 336-758-4357 (HELP) for assistance.
  • Learn more on how to identify phishing emails by viewing the video ‘Avoiding phishing scams’ here.
  • Be wary of all links in emails. If in doubt, contact the sender to validate the request.
  • Malware is often delivered as an email attachment. Most common safe attachments are .doc, .docx, .ppt, .pptx, .xls, .xlsx.  Don’t open attachments that end with .ws, .zip, .docm, .exe, .js, scr

WFU accounts compromised! Learn to stay secure with these Lynda courses

Useful Courses is available to all WFU students, faculty, and staff.

University adopts new IT governance structure

The Information Technology Plan includes the formation of an integrated set of IT Governance and Advisory committees to guide the implementation of strategy, recommend priorities and provide input to improve the effectiveness of technology.

Governance Committees


The Information Technology Executive Committee (ITEC)

  • includes representatives from the College and Schools, major academic support units, and leaders from administrative support divisions
  • guides and advises senior-level IT decision-making at the University
  • collaborates with the CIO to recommend IT priorities, policies and strategies to the Provost and Executive Vice President (EVP)


The Committee on Information Technology (CIT)

  • includes faculty from the humanities, social sciences, life and physical sciences and professional graduate programs as well as selected staff from the Teaching and Learning Collaborative, IS, ITGs, Initiative Team for Research Computing, Initiative Team for Learning Spaces and IT teams of the professional schools
  • advises ITEC on policies, strategies and services related to the effective use of technology in teaching, learning, research, and creative works


The Information Technology Partners’ Council (ITPC)

  • includes representatives from major administrative operations, academic support, student support divisions, and IS
  • advises ITEC on the application of technology to improve and support campus services, operations, management and data-driven decision-making


The Information Systems Governance Group (ISGG)

  • includes IS Directors and several Assistant Directors
  • provides initial assessment and/or approval of all work requested of Information Systems resources to be included in the project portfolio or to be added to the work stream for operational support
  • escalates requests to next level of governance (ITEC, CIT, ITPC) for review and approval


Advisory Groups


Initiative teams

  • appointed as needed to undertake specific projects or guide the development and delivery of particular services
  • sponsored by one of the governance committees and its members will be appointed


Communities of interest

  • organized in an informal structure to bring together stakeholders to provide input, share effective practice, promote professional development, and facilitate an exchange of ideas around a particular issue or technology
  • sponsored by a committee, but membership will be open to any interested party