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Information Systems Service Desk

The Information Systems Service Desk is located in the Z. Smith Reynolds Library on the main floor of the Wilson Wing. To find parking on campus, please see our Parking Map.

Walk-in Support Hours

Phone Support and LiveChat Hours

Monday-Friday 8:00am-5:00pm
*Excluding holidays and campus closings.

What we can fix

Before you visit

Wake Downtown Support – Dexter

photo of a student using Dexter

More Information

During University delays or closings due to inclement weather, the Service Desk will be unavailable for phone support. However, limited walk-in services are available in our Walk-In Support if the Library is open and on-campus student employees are available to staff Walk-In Support.

As a reminder, the University reserves each Saturday from 7:00 am to noon for regularly scheduled maintenance on campus computing services. This may include WIN, e-mail, network connectivity, or Banner and its peripheral applications, among other services. In cases where the work will start earlier or extend past the designated time frame, we will communicate with our customers who are affected.