Kim Crewey

About Kim

Kim Crewey is the Associate Vice President of Financial Operations at Wake Forest University, overseeing procurement, payment services, and student financial services. She leverages artificial intelligence to streamline administrative workflows, such as deploying chatbots to efficiently handle high volumes of student and parent inquiries and improve communications by enhancing clarity and providing data driven personalization. Crewey has also pioneered the use of customized AI assistants to help the campus community navigate complex financial policies and procedures. By automating routine tasks, her strategies free up staff to focus on high-level financial analysis and enhanced customer service.