IS Communications

Stay up to date on the latest News, Announcements, and Alerts.



Wake Forest named an Adobe Creative Campus

News | Aug 09, 2019 at 1:04 pm

Adobe Creative Cloud logo

We are proud to announce that Wake Forest has been named an Adobe Creative Campus. Providing the Adobe Creative Cloud suite to all students, faculty, and staff demonstrates our continued commitment to innovate as an institution and give our campus community the skills and tools they need to succeed in a multi-modal and digitally competitive world. Download the Adobe Creative Cloud at and you’ll have access to a comprehensive collection of software for graphic design, video editing, web development, photography, and more.

Have a question? AskDeac!

Announcements | Aug 09, 2019 at 12:14 pm

AskDeac is the new IT help portal and ticketing system providing an easy-to-use platform for WFU faculty, students, staff, and guests! The IS website has been updated to work in parallel with AskDeac for easy access to IT services, help resources, current announcements, and alerts. Contact our Service Desk to receive help in all the same ways you’re used to: by phoneemail, or live-chat.

Even though AskDeac is very user-friendly, we are delighted to offer learning opportunities for our campus partners!

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7/12/2019 – Ensure a wireless and wired connection 

Alerts | Jul 11, 2019 at 2:10 pm

Between July 12 and July 19, faculty, staff, and students may see a pop-up regarding trusting the certificate when connecting to the wireless and/or wired network. There is no security risk when this pop-up appears and you should accept the certificate to continue. If you do not accept the certificate, you will not be able to connect to the campus network.

View the possible pop-ups here.

These certificates provide secure network access by identifying and encrypting your login credentials. In essence, they are digital passports, used to confirm that your device is connecting to the Wake Forest campus network.

Dropbox Enhancements – New Desktop App and G Suite Functionality

Announcements | Jul 01, 2019 at 3:35 pm

Attention Dropbox users! Now, you can create, access, and share cloud content like Google Docs, Sheets, and Slides and Microsoft Office files within Dropbox. 

 The “new” Dropbox gives users the ability to take advantage of Dropbox storage and utilize the Google editor and interface within Dropbox. Enhancements include the ability for users to:

  • Create, access, and share cloud content like Google Docs, Sheets, and Slides and Microsoft Office files within Dropbox. 
  • Open .docx, .xlsx, or .pptx files from Dropbox in Docs, Sheets, or Slides, and save them back to Dropbox in their original format.

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WFU Telephone Change to VoIP

Announcements | Jun 25, 2019 at 9:44 am

The campus telephone service carrier has changed to AT&T. This change was the last major task of the ongoing conversion from, and retirement of, the Nortel phone system to voice over IP, providing improved telephone services across campus, higher call sound quality, and an improved user experience.

What has changed:

  • Your phone number listing on your telephone’s display now includes a “+1” as well as your complete 10-digit number, rather than your 4-digit extension. 
  • You can redial the last number called using the “Redial” softkey.
  • You can call from the “Recent Call List” without dialing the number.

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Security Enhancement: Gmail Confidential Mode Enabled

Announcements | Jun 11, 2019 at 8:55 am

Gmail confidential mode is now available in WFU Gmail! This feature helps protect sensitive content in your emails by allowing users to set expiration dates, revoking access to messages, and disabling options for recipients to forward, copy, print and download emails/attachments, and more! You can learn more about Gmail confidential mode in Google’s help center.

Commencement 2019 – Information for Guests

Announcements | May 17, 2019 at 3:15 pm

Parents, families, friends, and guests – welcome to Wake Forest University for the Spring 2019 Commencement Weekend. Information Systems would like to provide some helpful information:


Guests may join the open WFUguest network anywhere on campus without using a password. Wireless coverage is available outdoors on both Hearn and Manchester Plazas. In the event that Commencement is moved to the LJVM Coliseum, no wireless network is available.

IT Support

Technical support is available on graduation day from 9:30am-5pm at the Service Desk, located in the ZSR Library.

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Attention May 2019 Graduates!

Announcements | May 01, 2019 at 2:19 pm

Please review the May 2019 Graduate web page for important details and deadlines about how to:

  • Manage your Wake Forest account, email, and data
  • Activate your alumni account
  • Return or purchase the Thinkpad (if applicable) before May 20, 2019, at 4 p.m.

If you have questions concerning any of this information, please contact the Information Systems Service Desk at or by calling 336-758-4357 (HELP).

Again, best wishes for success as you join the ranks of Wake Forest alumni!