Sep 26, 2017

Cyber Security Month at WFU!

October is National Cyber Security Month. National Cyber Security Awareness Month is a nationwide campaign designed to increase understanding of Internet security and help the public avoid malicious threats on the Internet.

Information Systems wants you to be informed about the ways that you can protect yourself and your data. Throughout the month of October, IS will be hosting several events to discuss cyber security and offer assistance for setting up Google 2-Step Verification. Check your mailbox, bookmark and follow IS on Twitter @WFUIS for more information. Plan to attend one or more of these events and register to win several awesome prizes donated by Dell and Cisco, including a Chromebook and other fun technology.

Event Schedule (treats will be available):


Wednesday, October 4 – 10am

Reynolda Hall, Room 301

  • Representatives will be discussing Workday security and assisting with setting up Google 2-Step Verification.

Monday, October 9 – 1pm

Outside Pugh Auditorium

  • Representatives will available outside Pugh Auditorium prior to the Faculty meeting to assist with setting up Google 2-Step Verification.

Tuesday, October 17 – 2-4:30pm

Manchester Plaza

  • IS will host a tent event to discuss how to protect your personal identity and will assist with setting up Google 2-Step Verification.

Wednesday, October 25 – 1pm

Benson, 3rd floor Rotunda

  • Representatives will be discussing how to secure your mobile devices and assisting with setting up Google 2-Step Verification.

Monday, October 30

Check your mailbox!


Staying safe and secure online is our shared responsibility. Here is easy-to-follow, actionable advice for everyone.


STOP: make sure security measures are in place.

THINK: about the consequences of your actions and behaviors online.

CONNECT: and enjoy the Internet.


Please join IS in this October campaign to increase awareness around cyber security!

Sep 20, 2017

Apple macOS High Sierra Release – Do Not Download

On Monday, September 25, 2017, Apple is set to release the macOS High Sierra upgrade.

Information Systems strongly suggests that you do not upgrade your Wake Forest allocated computer to macOS High Sierra at this time. Information Systems staff will be testing this new operating system to determine if it meets our compatibility and performance requirements. We will communicate additional macOS High Sierra upgrade information as it becomes available. We would like for anyone currently using AFP sharing protocol to be aware that Apple is phasing this out in favor of the SMB sharing protocol. If you are sharing files using AFP and wish to upgrade to High Sierra, you will need to convert those shares to the SMB protocol.

If your computer is upgraded to macOS High Sierra and exhibits performance issues which inhibit its use, please bring it to the Service Desk for a reload of the original operating system as shipped from Apple.

If you have questions concerning this message or need assistance, please contact the Information Systems Service Desk at or 336-758-4357 (HELP).

9/23/2017 – Wireless network unavailable 6am-10am

On Saturday, September 23, 2017, between 6:00 a.m. and 10:00 a.m., Information Systems will update the software that controls our wireless network. This update is being performed in consultation with our primary networking vendor, Cisco Systems, as a result of newly discovered issues in the software version we currently use.

The wireless network will be unavailable from approximately 6:00 a.m. until 7:00 a.m., with intermittent outages likely between 7:00 a.m. and 10:00 a.m.

Wired devices connected to wireless access points in the residence halls will be affected in the same way.

Sep 7, 2017

09/07/2017 – Google Drive is not available for some users

As of this morning, Thursday, September 7, some users are experiencing issues with Google Drive. Google is aware of the problem and they are working on a resolution. Currently there is no estimated time of resolution.

Check the Information Systems status line at x4357, option 1 for updates.


Sep 5, 2017 Learning Paths

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Aug 29, 2017

Faculty! Using Multimedia Technology on campus?

Check out the Introduction to Multimedia Technology video series!

These short videos will introduce you to the Basic Equipment, Terms, and Concepts you need to know in a multimedia enabled room.

Watch the Basic Operation of a Multimedia System video for a step-by-step walk through of using a system in a classroom.

Lastly, our Demystifying Multimedia Adapters video explains everything you need to know about using adapters with your laptop.

Aug 25, 2017

8/26/2017 – Network maintenance 4am-7am

On Saturday, August 26, 2017, between 4:00 a.m. and 7:00 a.m, Information Systems will work with our network partner, Cisco, in an effort to ensure a stable computing network. Based on feedback from our partner, we plan to upgrade the software on some networking equipment.

During this work, campus network users may experience small, less than one minute, intermittent outages.

Aug 16, 2017

IS will implement new cybersecurity service

Information Systems will implement Cisco Umbrella/OpenDNS on August 17, 2017. This new service provides an additional layer of protection for all your devices as they connect to the wired and wireless campus network. This includes devices connected via the campus Virtual Private Network (VPN). Visit our Cisco Umbrella webpage to learn more.

8/21/2017 – Sakai unavailable 8am until 5pm

On Monday, August 21, 2017, between 8:00 a.m. and 5:00 p.m., Wake Forest University’s learning management system, Sakai, will be upgraded. Sakai will not be available during this time. So, it is critical that you adjust your schedule to accommodate this downtime window. For additional details, visit Features of Sakai 11.

Jul 14, 2017

Technology at WFU | 2016-2017 Year in Review

Dear Colleagues,

On behalf of my Information Systems (IS) colleagues, I am pleased to share the 2016-2017 Technology at Wake Forest University Year in Review. I invite you to take a few moments to read about some of the many ways IS collaborated with the campus community this past academic year.

Best regards,

Mur Muchane