WFU Telephone Change to VoIP

Announcements | Jun 25, 2019 at 9:44 am

The campus telephone service carrier has changed to AT&T. This change was the last major task of the ongoing conversion from, and retirement of, the Nortel phone system to voice over IP, providing improved telephone services across campus, higher call sound quality, and an improved user experience.

What has changed:

  • Your phone number listing on your telephone’s display now includes a “+1” as well as your complete 10-digit number, rather than your 4-digit extension. 
  • You can redial the last number called using the “Redial” softkey.
  • You can call from the “Recent Call List” without dialing the number.
  • You can call a 10-digit external number without having to dial “9” or “1.”

All other aspects of the use of your phone remain the same, including using the 4-digit extension to reach internal users.

If you have questions or need assistance, please contact the Information Systems Service Desk at help@wfu.edu or 336-758-4357 (HELP).

IS Communications

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