Staff Resources

Dropbox Enhancements – New Desktop App and G Suite Functionality

Announcements | Jul 01, 2019 at 3:35 pm

Attention Dropbox users! Now, you can create, access, and share cloud content like Google Docs, Sheets, and Slides and Microsoft Office files within Dropbox. 

 The “new” Dropbox gives users the ability to take advantage of Dropbox storage and utilize the Google editor and interface within Dropbox. Enhancements include the ability for users to:

  • Create, access, and share cloud content like Google Docs, Sheets, and Slides and Microsoft Office files within Dropbox. 
  • Open .docx, .xlsx, or .pptx files from Dropbox in Docs, Sheets, or Slides, and save them back to Dropbox in their original format.

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WFU Telephone Change to VoIP

Announcements | Jun 25, 2019 at 9:44 am

The campus telephone service carrier has changed to AT&T. This change was the last major task of the ongoing conversion from, and retirement of, the Nortel phone system to voice over IP, providing improved telephone services across campus, higher call sound quality, and an improved user experience.

What has changed:

  • Your phone number listing on your telephone’s display now includes a “+1” as well as your complete 10-digit number, rather than your 4-digit extension. 
  • You can redial the last number called using the “Redial” softkey.
  • You can call from the “Recent Call List” without dialing the number.

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Apple macOS Mojave Tested and Ready for Download

Announcements | Oct 30, 2018 at 4:02 pm

Information Systems staff thoroughly tested the new operating system and determined it meets our compatibility and performance requirements. We are confident that macOS Mojave is ready for download and use on Wake Forest allocated computers.

Additional information about macOS Mojave and how to download the software can be found here.

Cyber Security Month

Announcements | Oct 01, 2018 at 12:00 pm

NCSAM

October is National Cyber Security Month, a nationwide campaign designed to increase understanding of Internet security and help the public avoid malicious threats on the Internet.

Plan to attend one or more of the following events and register each time to win several awesome prizes, including a GoPro, a wireless Bose speaker and more!

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Apple macOS Mojave Release – Do Not Download

Alerts | Sep 21, 2018 at 2:40 pm

On Monday, September 24, 2018, Apple is set to release the macOS Mojave upgrade.

Information Systems strongly suggests that you do not upgrade your Wake Forest allocated computer to macOS Mojave at this time. Information Systems staff will be testing this new operating system to determine if it meets our compatibility and performance requirements. We will communicate additional macOS Mojave upgrade information as it becomes available.

If your computer is upgraded to macOS Mojave and exhibits performance issues which inhibit its use, please bring it to the Information Systems Service Desk for a reload of the original operating system as shipped from Apple.

9/07/2018 – Join us for the Grand Opening of the One Button Studio

Announcements | Sep 05, 2018 at 9:51 am

Please join us on Friday, September 7, from 1pm-4pm, for the grand opening celebration of the One Button Studio, located behind the Information Systems Service Desk, in the Z. Smith Reynolds Library.

As part of Information Systems, Academic Technology facilitates the innovative and imaginative use of technologies to enhance and strengthen teaching and learning at Wake Forest. The introduction of the One Button Studio is another step forward in meeting the pedagogical needs of our campus community.

Throughout higher education, students are producing digital artifacts such as short documentaries and podcasts to either replace or support more traditional evidence of learning.

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Stream2, a new cable TV streaming service is available through Apogee

Announcements | Aug 27, 2018 at 9:54 am

Apogee replaced Spectrum as the campus cable TV provider in July 2018. Through Apogee, faculty, staff and students can create an account with Apogee to access streaming TV services for their computer and personal mobile devices. The streaming TV service is only available while connected to the campus network. Learn how to get started and the benefits of this new service here.

Ensure a wireless and wired connection

Alerts | Aug 13, 2018 at 11:17 am

The Wake Forest wired and wireless certificates are being renewed on August 14 and your attention is required.

What are certificates:

These certificates provide secure network access by identifying and encrypting your login credentials. In essence, they are digital passports, used to confirm that your device is connecting to an actual campus network and not an impostor.

What you need to do:

  • Faculty, staff and students with Wake Forest University issued devices and/or those with personal devices may see a pop-up regarding trusting the certificate when connecting to the wireless and/or wired network. There is no security risk when this pop-up appears and you should accept the certificate to continue. The pop-up you see will be dependent on the operating system you are using. View the possible pop-ups here.
  • If you do not accept the certificate, you will not be able to connect to the campus network. You will need to visit the IS Service Desk, located in the Z. Smith Reynolds Library, for further assistance.