Staff Resources

    Ensure a wireless and wired connection

    Alerts | Aug 13, 2018

    The Wake Forest wired and wireless certificates are being renewed on August 14 and your attention is required.

    What are certificates:

    These certificates provide secure network access by identifying and encrypting your login credentials. In essence, they are digital passports, used to confirm that your device is connecting to an actual campus network and not an impostor.

    What you need to do:

    • Faculty, staff and students with Wake Forest University issued devices and/or those with personal devices may see a pop-up regarding trusting the certificate when connecting to the wireless and/or wired network. There is no security risk when this pop-up appears and you should accept the certificate to continue. The pop-up you see will be dependent on the operating system you are using. View the possible pop-ups here.
    • If you do not accept the certificate, you will not be able to connect to the campus network. You will need to visit the IS Service Desk, located in the Z. Smith Reynolds Library, for further assistance.

    New Cable Television Provider for Wake Forest

    Announcements | Jun 25, 2018

    Beginning Wednesday, June 27, Wake Forest University will have a new provider for cable television services, Apogee, replacing Spectrum (formerly Time Warner Cable). The selection of Apogee was the result of a routine contract renewal and included a campus-wide selection process with Information Systems, University Procurement, Residence Life and Housing, Athletics, and the graduate schools.

    During the transition between providers, there may be intermittent disruptions throughout the day. Minor outages may also occur on June 28 as the distribution system is tuned for the new provider. Information Systems apologizes for any inconvenience these disruptions may cause.

    New channel lineup

    The updated system provides a new, enlarged selection of channels, including many digital, premium, and music choice options. Visit the new channel lineup.

    Synchronize the channels with your television

    Televisions will lose synchronization with the old channel lineup and may show a static or a blank screen after the update. Follow these step-by-step instructions to restore the connection between your television and the campus cable television network.

    Classroom Furniture Demo – We Want Your Feedback!

    Announcements | Jun 18, 2018

    Beginning Monday, June 18 through Friday, June 29, the Learning Spaces Committee is hosting a demonstration of classroom furniture in Worrell 0173. The room will be open from 8:30 a.m. – 5:00 p.m. Monday through Friday. Representatives from Hayden Design will be available on Tuesday, Wednesday and Thursday each week from 2:00 p.m. – 5:00 p.m. to answer your questions.

    The Learning Spaces Committee would like to identify three to four design packages to establish standard classroom design options so your feedback is critical. Please complete the feedback form at the demonstration and/or feel free to contact Brent Babb, Assistant Director of IT Infrastructure, with questions and feedback at babbbs@wfu.edu.

    Introducing Statuspage on is.wfu.edu

    Announcements | Jun 11, 2018

    Information Systems is pleased to announce the addition of Statuspage to the IS website.

    Whether it’s a server issue, bug in production, or scheduled maintenance, downtime may happen. Statuspage provides a way to get in front of incident communication so IS can focus on fixing the problem at hand.

    Statuspage is displayed in the top menu of the IS website and is available at status.is.wfu.edu.

    Simply click on the icon to view a detailed description of an incident. Additionally, our campus community can choose to opt into real-time outage and scheduled maintenance alerts via a simple sign up.

    Introducing Google Hangouts Meet

    Announcements | May 10, 2018

    Information Systems has enabled Google Hangouts Meet for all WFU users!

    Hangouts Meet is a solution from Google for online video meetings and chat with up to 25 people at a time. Hangouts Meet replaces Hangouts video calls.

    Newly created calendar events with a video meeting link will contain a Meet video meeting link instead of a classic Hangouts video link. Existing calendar events will be unchanged and continue to use classic Hangouts through August 13, 2018. Hangouts Meet meetings also include a U.S. dial-in phone number.

    More information about getting started using Meet can be found here.