WebEx Support FAQ and Links


How many people can I invite to a WebEx?

Faculty, staff, and students may add up to 200 participants in WebEx Meeting Center. If you believe that you will need a higher capacity for a meeting, please send an email to help@wfu.edu.

Can I invite non-WFU users to participate in a WebEx meeting?

Yes. Anyone with the link or meeting number and password may attend a WebEx Meeting or Event.

How do I record a meeting?

You must be a host or presenter to record a meeting. You will know if the feature is available to you if the “Record” button is available to you in the WebEx. Click Record and it will begin to record everything from your perspective. Your recording will automatically be stored under “My Recordings” on wfu.webex.edu.

How much storage space do I have for my recorded meetings?

By default you are given up to 4GB of space. This is approximately 4 hours of video duration.

Where can I find my recorded meetings?

Log into webex.wfu.edu and click “My Recorded Meetings” on the left-hand navigation.

How do I sign up for an account?

All faculty, staff and students at WFU are licensed to use WebEx. To activate your account, log into webex.wfu.edu using your WFU credentials. If you are unable to log in, submit a ticket to the Service Desk.

Can I share my screen using WebEx?

Yes, if you are the Host or a Presenter, you have the option to share your desktop, a file, or an application with all attendees.

Can I use WebEx from home?

Yes, you may access WebEx from your home Internet connection. You may experience some loss of quality or other issues depending on the speed of the connection.

Can I transfer hosting of a WebEx meeting?

Yes. In a WebEx meeting, right-click on an attendee’s name and select Change Role To > Host.

How do I join a meeting?

Click on the link you received in your email, or sign onto webex.wfu.edu and enter the Meeting Number. You may or may not be prompted to enter a password.

Should I use a wireless or Ethernet connection when participating in a WebEx?

It depends on the size of your meeting and the number of participants using a single network. Typically, if it is a small conference, wireless will work fine. Otherwise, Ethernet may be a better option.

 

Can I host a meeting from a mobile device?

Yes.

Are there limitations on how often I use or schedule a WebEx?

No, our license allows users to schedule and use as many WebEx Meetings as they would like.

What smart phones and tablets are supported by the WebEx application?

Check here for latest mobile device updates, downloads, features and FAQs.

My Recorded Meetings storage is running out. Can I delete, edit or download recordings? How do I download recordings from WebEx?

Yes, you can delete, edit and download recordings. Under My Recorded Meetings, choose the dropdown menu next to a recording and select Download. 

 


Need Help?

Contact our Service Desk - conveniently located in the ZSR Library.

336-758-4357 (HELP) help@wfu.edu Visit

Hours

Does this content need an update? Please let us know:
help@wfu.edu

Last modified: April 5, 2018