WakeWare FAQ


Yes, all undergraduates are required to bring a laptop that meets the established minimum requirements. Desktops and tablets, iPads and other light devices are not viable as primary academic computing devices.

Negotiated prices, tested reliability and connections, included support for repairs, loaner laptops, and software.

More details, here.

Minimum laptop requirements are updated each year. To stay current on the minimum requirements visit this link.

All WakeWare laptops are equipped to handle academic software at Wake Forest, but choices are available to you depending on your interests and preferences. Some students enter Wake with a preference for Apple or Windows laptops.

If you plan on doing graphic design, video editing, gaming, or other intensive processing tasks, you may want to upgrade your processor and hard drive for a better experience when running advanced programs simultaneously.

Wake Forest provides unlimited Google Drive storage, therefore large music, video, or photo collections no longer require significant space on your hard drive. However, if you plan on storing your collections on your hard drive, you may want to consider upgrading.

Although all WakeWare laptops are designed to handle all academic software, some departments have computing preferences. For example, many faculty members within the Arts department favor Mac laptops, while many faculty members in the Business School, favor Windows laptops. Even though every laptop in the WakeWare line is capable of running the necessary software for each department, if you are entering Wake Forest with strong passions in specific departments, we encourage you to view departmental websites for any laptop preferences if addressed before purchasing.

If you have any questions, feel free to contact the WakeWare Program Manager at WakeWare@wfu.edu or 336-758-4081.

Anyone affiliated with the university, including faculty, staff, and students can purchase a laptop through the WakeWare program. Active undergraduate and graduate students are not limited to one computer, but certain restrictions may apply. Incoming students eligible to receive Financial aid Technology Grants can only redeem the grant once to purchase a WakeWare computer. Seniors are eligible to purchase a computer prior to Commencement.

We encourage you to wait until May before entering Wake Forest to purchase your WakeWare laptop to ensure you have the newest technology. However, if you find yourself in need of a new laptop sooner, please contact the WakeWare Program Manager. Purchasing is open all year long.

Generally, the computers will arrive in about two weeks, but purchasers should allow three weeks for delivery. Wake Forest cannot guarantee any specific delivery times and cannot expedite shipping. If you feel that you cannot have a computer shipped to your home in time before you leave to come to school, you can ship it to campus and pick it up at the bookstore when you arrive.

To check the status of your purchase, please contact the Wake Forest Bookstore Manager at (336) 758-3562.

While we can assist in testing your device, we cannot ensure that it will meet all the compatibility requirements with the academic software as well as the multimedia and AV devices in the classrooms. To learn more about the limitations of support for BYODs visit the BYOD Requirements article.

Yes, and it will work on the campus network as a companion device. You will need your laptop for most academic software.

Each year laptops will be available with different configuration options. Because the laptops are specially configured for Wake Forest, there are no other options for upgrades, accessories or changes to the WakeWare program models unless they are explicitly listed on the program website.

There are no general computer labs on our campus. The Wake Forest commitment to academic technology is based on interactive engagement anywhere and anytime. There are a few academic departments that have small computer labs for very specialized software that is either too expensive or too robust to run on consumer laptops. These labs are available only for those students taking a class requiring the use of this specialized software.

Transfer students will have the same requirements for BYOD (Bring Your Own Device) and access to the WakeWare program. Transfer students are eligible for Technology Grant’s if entering as a first or second year student.

Any enrolled undergraduate student can purchase a new laptop until the day prior to Commencement. Currently, the WakeWare program does not offer a trade-in program, but it may be considered in the future.

All sales are between the student and the bookstore. Returns, cancellations, and credits are at the discretion of the bookstore.

The Bookstore, located in Taylor House on Hearn Plaza, has everything you may need in their Technology Department available for purchase.

Financial Aid

Purchases can be paid for with major credit cards or with a Technology Grant.

Technology Grants are awarded to any incoming student who receives need-based, merit, or athletic scholarship funds from Wake Forest during their first two years of enrollment.

You will be notified of your eligibility to receive a Technology Grant from the WakeWare Program Manager in May, or whenever you become eligible. You are able to redeem your grant at anytime within your first two years at Wake Forest.

The Technology Grant covers the standard WakeWare laptop model. If you qualify for the Technology Grant, you can choose any of the WakeWare program models, but you will be responsible for paying the cost of the difference between the standard model and the upgraded model you choose in either platform.

This year, the WakeWare standard laptop model is the Dell XPS 13 non-touch 8GB.

Support

Safeware is a leading provider of product protection and extended warranty solutions. Beginning with purchases in May 2017, all our WakeWare laptops come bundled with 4 years of Safeware protection, which includes sixth months of theft protection.

Safeware has a “Limit of Liability,” meaning your device is only covered for four years or until the cost of repairs exceeds the total cost of the machine. For example, if you purchase a $2000 laptop with 4 years of Safeware insurance and require $600 of repairs, you have $1400 worth of Safeware coverage remaining during the four year term of coverage. Safeware coverage ends after the four year term or when your repair costs exceed the total cost of the laptop.

You are able to purchase Safeware again if you meet this Limit of Liability, pending a review from a Safeware certified technician (available at our on-campus Service Desk).

  • Safeware coverage includes all mechanical and electrical breakdowns that the manufacturer covers, once the 1-year manufacturer’s warranty period has ended.
  • Safeware covers all power surges and AC adapter issues.
  • Accidental Damage Protection is included in all Safeware coverage. Vendor coverage, such as AppleCare, does not cover accidental damage. Accidental drops, spills, and cracked screens are all covered under Safeware!
  • Batteries are only covered due to accidental damage or corrosion, but are not covered due to excessive usage and natural consumption. However, consumed batteries that are diagnosed at the same time as another damage or failure claim will be repaired!
  • Safeware will not cover anything that is covered under the manufacturer’s warranty, if the device is still under an active manufacturer warranty period (typically 1 year from date of purchase).
  • Software and virus issues are not covered under Safeware.
  • Liquid damage and collisions are not covered in the event of a natural disaster, such as a flood or earthquake.
  • Intentional damage, such as neglect, misuse, vandalism, etc.

You must register your Safeware card within 30 days of purchase and opt-in to the Theft insurance coverage in order to be protected against theft the first 6 months.

If your laptop is stolen within the first six months, your laptop will be replaced without reducing your Limit of Liability or ending your Safeware coverage. You will, however, be required to submit a police report and pay a $100 deductible for each theft incident.

This is the only circumstance in which you will be responsible for a deductible.

If you purchased your laptop after May 1st, 2017, your laptop is bundled with SafeWare that provides 6 months of theft protection. If your laptop is stolen within these 6 months, you pay a $100 deposit and SafeWare will completely replace your laptop without affecting your coverage for the next four years.

If your laptop is stolen after the initial 6 months, or your purchased your WakeWare laptop before May 1st, 2017, we encourage you to add your laptop to your homeowner’s or renter’s insurance.

Because you own your laptop, the university is not responsible for replacing stolen laptops. Never leave your laptop unattended.

If your computer will not work, for whatever reason, call our Service Desk at 336-758-4357(HELP).  Our on-campus Service Desk will assist you to diagnose the issue and determine if it needs to be sent in for repairs. You are also able to call your vendor’s support number found on their website.

Using your WakeWare laptop

No. All students may download all their academic software from software@WFU.

Yes. Your WakeWare laptop is yours to do with as you please.

You will have access to printers located in the ZSR Library. While you are welcome to have your own printer, we recommend to wait and see if you need it. Please keep in mind that we do not allow wireless printers on our network, so make sure you have a USB cable to connect.

Need Help?

Contact our Service Desk, conveniently located in the ZSR Library.

Hours