How to get a Cable TV 2 Go account

There is one Time Warner Cable account for each University owned residence hall room, suite or apartment.

If an account does not exist for your room, suite or apartment, follow these instructions:

  1. Log in to ResolveIT here to request your account
  2. Receive an email from Information Systems with an account number, a phone number and a 4-digit customer code needed for setup
  3. Go to the following website
  4. Click on Register here next to Don’t have a TWC ID?
  5. Enter 27106 as the zip code and the phone number and account number provided in the Information Systems’ email
  6. Click Continue
  7. Enter the 4-digit customer code
  8. Enter your email address
  9. Create a username and password
  10. Review the terms of use and check the Terms of Use box if you agree
  11. Click Continue
  12. Set up your security questions
  13. Click Complete My Registration

If you or a roommate/suitemate already have an account, set up access for additional roommates/suitemates by following these instructions:

  1. Go to and enter your TWC ID
  2. Click Sign In
  3. Click My Profile’ > User Management > Manage Users
  4. Click Add a User
  5. Enter your roommates’ or suitemates’ First Name, Last Name and WFU Google Mail address. DO NOT check ‘Make this person an Account Partner’ and TWC TV for devices’
  6. Review the terms and conditions and check the Terms and Conditions box if you agree
  7. Check Send me an email when the invitation has been accepted
  8. Click the Add button
  9. To add another roommate/suitemate, click the Manage Users and follow the same process for each roommate/suitemate
  10. Ask your roommate/suitemate to check their WFU Google Mail inbox for an email from Time Warner Cable. Once they receive the email,each roommate/suitemate must do the following:
  11. Click on Sign up for a TWC ID in the email
  12. Create a username and password
  13. Review the terms of use and check the Terms of Use box if you agree
  14. Click Continue
  15. Set up security questions
  16. Click Complete My Registration


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Last modified: March 10, 2017