Bring your own Device (BYOD) Requirements

In order to support a portable learning environment, every student is required to bring a laptop to campus. The minimum configuration requirements for any model laptop, whether or not purchased through the WakeWare program, are listed below. New requirements are updated every Spring.


Windows

Operating System: Windows 10 Professional
Processor: 2.8GHz 6th generation Intel core i5
Memory: 8GB
Hard Drive: 256SSD

Antivirus Protection: It is recommended to use the Windows Defender and Windows Firewall to protect your device since it comes with your Windows computer.

Apple

Operating System: OS X 10.11
Processor: 2.7GHz dual Intel core i5 (Turbo Boost 3.1GHz)
Memory: 16GB
Hard Drive: 256SSD

Antivirus Protection: It is recommended to use Sophos as antivirus protection.  Please consult this page for the Sophos home user version.


Assistance with BYOD devices is available on a best-effort basis.

  • Assistance with basic configuration and general questions, for example questions regarding wireless connectivity, WFU account questions and email configuration, will be provided at the Service Desk at no charge to the students.
  • Hardware repair requests will only be received Monday-Friday 8am-5pm.
  • Apple, Dell, and Lenovo ThinkPad laptops can be serviced by the Service Desk at no charge for warranty repairs. Charges to students for parts and labor will apply if repairs are not under warranty. If available, a loaner computer may be provided, although the availability of a loaner computer is not guaranteed.
  • The Service Desk cannot repair other model computers (Acer, Toshiba, ASUS, HP, etc.)

The Service Desk will provide a list of local repair facilities in Winston-Salem. Students can also contact the vendor’s sales/support for their shipping instructions for computer repair.

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