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CrashPlan Frequently Asked Questions (FAQ)

CrashPlan is an automated online backup solution for data stored on your primary WFU-issued computer. Visit this article to learn the basics and find Frequently Asked Questions.

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SpiderOak – Transition to CrashPlan Information

WFU Information Systems, in partnership with University governance groups, has chosen CrashPlan as the University's campus-wide backup solution for Faculty and Staff. SpiderOak, a formerly-offered backup service, will be decommissioned on June, 30th 2017. You must take steps to retrieve your data from SpiderOak or it will be deleted after June 30th, 2017.

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Restore data from SpiderOak

Learn how to restore your data from SpiderOak so you can prepare to back up in CrashPlan.

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Uninstall SpiderOak

SpiderOak will be decommissioned on June 30, 2017 – all data must be restored to the user’s computer or it will be deleted. Ensure that you have downloaded your data from SpiderOak before uninstalling the program.

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