2020 Incoming Students

wake student carrying items into her residence hall on move-in day

Congratulations on becoming a Demon Deacon! This page provides an overview of the technology services and assistance provided by Information Systems. We encourage you take a moment to read through this information and bookmark it as a valuable resource. 

Get Help

We offer a number of ways for you to get technology assistance and information! 

Live Chat

Chat with a Service Desk representative Monday-Friday 8am-5pm at help.wfu.edu.           

By Phone

Call 336-758-4357 (HELP) to speak with a Service Desk representative. 

Walk-in

Visit the IS Service Desk, located on the main floor of the Z. Smith Reynolds Library.

Email 

Email the IS Service Desk at help@wfu.edu. 

AskDeac

Use AskDeac, our online self-service tool, for researching solutions or submitting requests for your IT service needs.

Information Systems website

Visit the IS website for helpful information regarding our services, computing alerts, tech news and more. 

StatusPage

Click on the icon in the top menu of the IS website to view detailed descriptions of any reported IT incidents. Opt into real-time outage and scheduled maintenance alerts via a simple sign up. Visit status.is.wfu.edu.

Our Services

Canvas 

Use Canvas to access your courses, manage your inbox, check your grades, get help, and more!

Cloud Storage

Make sure your data is safe and secure! Understand the storage/backup options available to you so you can choose the one that best suits your needs.

A cloud service, such as Dropbox (100 GB storage quota), Google Drive (unlimited storage), or OneDrive (unlimited storage), is a great option and available to you!

To learn more about the differences between these tools, visit the Cloud Storage Comparison Table.

G Suite

Google G Suite for Education

Visit google.wfu.edu and enter your WFU username (username@wfu.edu) and your password to access your student Google account and all GSuite apps, including Gmail, Google Drive, Google Calendar and Google Chat. 

LinkedIn Learning

Interested in learning a new skill or tech tip? Check out LinkedIn Learning for online learning opportunities covering a multitude of topics, including Canvas, Adobe applications and more! 

MyDevices

Have a Roku, AppleTV, Xbox, or other entertainment device? Use the MyDevices portal to register your device(s) in order to connect to the wireless network.

Your one-stop shop for downloading all of your academic software. Like textbooks, software requirements for every class will be available after class registration. Download Sophos antivirus software to keep you and your data safe from the latest cyber threats. Interested in Adobe Photoshop or other Adobe products? It’s available too!

Visit is.wfu.edu/services/software to view all the software included in your tuition.

stream2 logo

Stream2

Stream2, an IPTV service for our on-campus residents, makes all of your favorite TV channels accessible online, via your computer or personal mobile devices and provides 20 hours of DVR!

Get Involved!

Black link connected with yellow link with student technology advisory committee words around it

STAC

Interested in technology and how it impacts the student experience? Represent the student body on The Student Technology Advisory Committee (STAC)! STAC meets monthly and works closely with IS to foster technology collaboration by evaluating current technology services and anticipating future student needs. Email STAC@wfu.edu for more info.

WakerSpace

WakerSpace

The WakerSpace is the Wake Forest community makerspace! As a student, you have access to instruction and use of 3D printers, laser cutters, knitting, podcasting, and much more. Find out about upcoming events at pdc.wfu.edu,  keyword search WakerSpace.

If you have a desire to learn, collaborate, and make, join the WakerStaff to volunteer your time and talent, no experience needed! 

Follow the WakerSpace on social media @wakerspace  #WhatCanYouMake