Apr 25, 2017

4/29/17 – WIN, Banner, and Cognos reporting will be unavailable

On Saturday, April 29, 2017, between at 7:00 a.m. and 5:00 p.m., WIN, Banner (our primary administrative computing system) and Cognos reporting will be unavailable. Information Systems staff will perform a required upgrade to Banner during this time.

The Banner Steering Committee worked in partnership with Information Systems to identify the best weekend to complete this upgrade. We apologize for any inconvenience this may cause you. If you have further questions about this message, contact Mike Ayuso at ayusomd@wfu.edu or 336-758-3883.

Apr 24, 2017

CrashPlan to be installed on faculty and staff computers

Beginning Wednesday, April 26, 2017, Information Systems will begin a weeklong phased automated deployment of Code42 CrashPlan to Wake Forest-owned desktop and laptop computers used by faculty and staff. CrashPlan is an automated, continuous, online backup solution for data stored on your WFU-owned computer.

What are the benefits of CrashPlan?

  • It protects your data from hardware failures, malware, viruses, etc.
  • It backs up your data automatically, every 15 minutes. CrashPlan runs silently in the background.
  • You can restore data quickly and easily to a previous point in time, or restore your data to a different computer.
  • It backs up your user profile folder which contains the default storage location of your documents, music, photos, etc.
  • It allows you to load your data to your new computer after a faculty/staff exchange.

What do I need to do?

  • When installation is complete, you will see an icon appear on your system tray (Windows) or toolbar (Mac).
  • For Windows users, your data will start backing up automatically. You don’t need to do anything.
  • For Mac users, to initiate the backup process, click on the icon and login with your WFU username and password. Once logged in, your data will start backing up.

Where can I get more information about CrashPlan?

  • Helpful videos can be found here.
  • More information can be found in the FAQ.

If you have questions concerning this message or need assistance, please contact the Information Systems Service Desk at help@wfu.edu or 336-758-4357 (HELP).

Apr 12, 2017

Wake Forest University Takes Studied Approach to Technology Makeover

Check out the Workday Community Voices blog for an interview with our CIO, Mur Muchane, covering the university’s approach to choosing a new Enterprise Resource Planning (ERP) platform.

http://blogs.workday.com/wake-forest-university-takes-studied-approach-technology-makeover/

 

Apr 11, 2017

Check out these Microsoft Office courses and learn some cool tips and tricks!

Useful Courses

Lynda.com is available to all WFU students, faculty, and staff.

Mar 15, 2017

Outdoor wireless coverage now available on Hearn and Manchester Plazas

Information Systems is pleased to announce the launch of outdoor wireless computing coverage on Hearn and Manchester Plazas. The new outdoor connectivity is accessible to all students, faculty, staff and campus guests!

The new outdoor coverage:

  • Supports Wi-Fi enabled devices like computers, smartphones and tablets
  • Provides seamless Wi-Fi connectivity between campus buildings and the Plazas
  • Allows secure access by peer-institution guests through eduroam

​As Spring and the end of the semester approaches, you can now use outdoor wireless on Hearn and Manchester Plazas to:

  • Conduct classes ​and club meetings ​​​outside
  • Study with friends on the law​n
  • Enjoy collaborating with others in the fresh air
  • ​Relax, listen to music, browse the internet using wireless access, not your cellular data​

To access, just select WFUwireless in your list of available networks under Wi-Fi Settings.

Feb 24, 2017

The IRS will NOT request personal information by email- EVER

You are the first line of defense for protecting your personal information from phishing email attacks. It is tax season and it is important to remember that the IRS, banks or other institutions will never ask for personal information via email. If you receive notification that you are a victim of identity theft, learn more at the IRS web site.

If you are unsure about the content or validity of an email, don’t respond to it and forward the email to the Information Systems Security Team at infosec@wfu.edu for further analysis.

If you have fallen for a phishing email, complete the next steps immediately:

  • Change your WFU Google email password to a new password. Never reuse old passwords.
  • Implement Google 2-Step Verification to protect your WFU Google email and data. Consult the following video or contact the Information Systems Service Desk at help@wfu.edu or 336-758-4357 (HELP) for assistance.
  • Learn more on how to identify phishing emails by viewing the video ‘Avoiding phishing scams’ here.
  • Be wary of all links in emails. If in doubt, contact the sender to validate the request.
  • Malware is often delivered as an email attachment. Most common safe attachments are .doc, .docx, .ppt, .pptx, .xls, .xlsx.  Don’t open attachments that end with .ws, .zip, .docm, .exe, .js, scr

Feb 23, 2017

WFU accounts compromised! Learn to stay secure with these Lynda courses

Useful Courses

Lynda.com is available to all WFU students, faculty, and staff.

Jan 23, 2017

Information Systems – new website!

The Information Systems website is now your one stop shop for everything IT.

Jan 19, 2017

January 2017 – Phishing email scams are on the rise

In recent weeks, you may have received phishing emails that look as though they are coming from Wake Forest University faculty, staff or students to other WFU users. It appears as if the WFU user is sharing important information in a document that requires your WFU username and password to access. Be skeptical when a message asks you to click on a link, especially when you do not know the person. Be even more aware when that link asks you for your password. If a website does ask for your credentials, feel free to contact the Information Systems Service Desk to determine if the request is valid.

Do not become a phishing victim:

  • Set up Google 2-Step Verification for added security. This prevents hackers from being able to access your email account even if they have your password. Learn more at infosec.wfu.edu or contact the Service Desk.
  • Be wary of all links in emails. If in doubt, contact the sender to validate the request.
  • Never provide your personal information in response to emails.
  • Malware is often delivered as an email attachment. Most common safe attachments are .doc, .docx, .ppt, .pptx, .xls, .xlsx.  Don’t open attachments that end with .ws, .zip, .docm, .exe, .js, .scr

Did you get a phishing email and provide your personal information?

Change your password immediately and delete the message. If you have questions about changing your password, visit this link: http://is.wfu.edu/services/account-password/

Tis the season…

It’s tax season and every year new phishing attempts appear to come from the IRS. The IRS does not initiate contact with taxpayers by email, text messages or social media channels to request personal or financial information. Please forward any unsolicited email claiming to be from the IRS or an IRS-related function to phishing@irs.gov.

Want to learn more about phishing emails?

Review this helpful course from Lynda.com. Click the sign-in button in the top right corner.

If you have any questions or concerns about security-related topics, please contact the security team at infosec@wfu.edu.

Jan 18, 2017

Include Lynda.com in your New Year’s Resolution

Useful Courses

And for folks who like a challenge…

Lynda.com is available to all WFU students, faculty, and staff.

lynda.wfu.edu