Jun 13, 2017

Gartner Core Research update

Information Systems is pleased to announce that access to Gartner Core Research is now easier than ever. Learn more on our web page.

Jun 7, 2017

Google announces new Gmail security features

Google recently announced new built-in security features for its Gmail customers to combat malware in attachments and to improve early detection of phishing attempts. Read more from Google:

May 16, 2017

Protect yourself against WannaCry and other ransomware

A malicious software program named “WannaCry” has recently made news through large-scale infections in more than 100 different countries. “WannaCry” is a type of malicious software known as ransomware. It is most often downloaded as an attachment as part of a phishing email scam, and then gains access to the computer and locks the system owner out of their files.

Here’s how you can protect yourself:

  • If your computer requests a reboot, please allow the reboot to happen. Microsoft continues to release security patches for affected versions of Windows – Information Systems will continue to push the patches to University owned computers as they become available.
  • Set up Google 2-Step Verification to protect your email, WIN, and other WFU accounts.
  • Ensure that your data is backed up.
  • Be aware of phishing emails that ask you to click on a link or open an attachment, especially when you do not know the sender. Be even more cautious when that link or attachment asks you for your password. If a website does ask for your credentials, feel free to contact the Information Systems Service Desk to determine if the request is valid.
  • Keep all of your personal devices such as iPads, laptops, and smartphones current on software updates.
  • Be aware that some mobile applications may be susceptible to hackers and marketers so be selective when downloading apps.

Specific details on how to implement these security measures can be found here.

If you have questions concerning this message or need assistance, please contact the Information Systems Service Desk at help@wfu.edu or 336-758-4357 (HELP).

May 15, 2017

Commencement 2017 – Information for Guests

Parents, families, friends, and guests – welcome to Wake Forest University for the Spring 2017 Commencement Weekend. Information Systems would like to provide some helpful information:

Wireless

Guests may join the open WFUguest network anywhere on campus without using a password. Wireless coverage is available outdoors on both Hearn and Manchester Plazas.

IT Support

Technical support is available on graduation day from 9:30am-5pm at the Service Desk, located in the ZSR Library. Have a question? Feel free to give us a call at (336) 758-4357.

Purchasing or Returning the ThinkPad

Monday, May 15, 2017 is the deadline for a student to return or purchase their ThinkPad laptop. If a student chooses to return the ThinkPad, follow the steps on this page – then bring the ThinkPad and power adapter to the Service Desk (located in the ZSR Library).

If a student chooses to purchase the ThinkPad, follow the steps here and make a payment through our secure system.

Software, such as the Windows 10 operating system and Microsoft Office, must be downloaded by the end of day on May 15, 2017.

Live Webcast

A live webcast of Commencement 2017 is available to stream here. The webcast is also broadcast over the campus cable TV network on channel 80-1.

For guests who have difficulty tolerating outdoor temperatures, a live feed of the Commencement ceremony will be available in Pugh Auditorium, located on the second floor of Benson University Center. Commencement ceremony tickets are required for admission to Pugh and space is limited.

May 10, 2017

2017-2018 Faculty/Staff Computing

Check out the latest models offered by Information Systems for the 2017-2018 computing year – 2 laptops, 2 convertible tablets, and a desktop are available to suit a variety of users’ needs.

Eligible users must make a selection by May 17, 2017. Faculty and staff are eligible for a new computer every 4 years.

Questions? Please reach out to Barbara Lardin at lardinbc@wfu.edu or (336) 758-5654

Apr 24, 2017

CrashPlan to be installed on faculty and staff computers

Beginning Wednesday, April 26, 2017, Information Systems will begin a weeklong phased automated deployment of Code42 CrashPlan to Wake Forest-owned desktop and laptop computers used by faculty and staff. CrashPlan is an automated, continuous, online backup solution for data stored on your WFU-owned computer.

What are the benefits of CrashPlan?

  • It protects your data from hardware failures, malware, viruses, etc.
  • It backs up your data automatically, every 15 minutes. CrashPlan runs silently in the background.
  • You can restore data quickly and easily to a previous point in time, or restore your data to a different computer.
  • It backs up your user profile folder which contains the default storage location of your documents, music, photos, etc.
  • It allows you to load your data to your new computer after a faculty/staff exchange.

What do I need to do?

  • When installation is complete, you will see an icon appear on your system tray (Windows) or toolbar (Mac).
  • For Windows users, your data will start backing up automatically. You don’t need to do anything.
  • For Mac users, to initiate the backup process, click on the icon and login with your WFU username and password. Once logged in, your data will start backing up.

Where can I get more information about CrashPlan?

  • Helpful videos can be found here.
  • More information can be found in the FAQ.

If you have questions concerning this message or need assistance, please contact the Information Systems Service Desk at help@wfu.edu or 336-758-4357 (HELP).

Apr 12, 2017

Wake Forest University Takes Studied Approach to Technology Makeover

Check out the Workday Community Voices blog for an interview with our CIO, Mur Muchane, covering the university’s approach to choosing a new Enterprise Resource Planning (ERP) platform.

http://blogs.workday.com/wake-forest-university-takes-studied-approach-technology-makeover/

 

Apr 11, 2017

Check out these Microsoft Office courses and learn some cool tips and tricks!

Useful Courses

Lynda.com is available to all WFU students, faculty, and staff.

Mar 15, 2017

Outdoor wireless coverage now available on Hearn and Manchester Plazas

Information Systems is pleased to announce the launch of outdoor wireless computing coverage on Hearn and Manchester Plazas. The new outdoor connectivity is accessible to all students, faculty, staff and campus guests!

The new outdoor coverage:

  • Supports Wi-Fi enabled devices like computers, smartphones and tablets
  • Provides seamless Wi-Fi connectivity between campus buildings and the Plazas
  • Allows secure access by peer-institution guests through eduroam

​As Spring and the end of the semester approaches, you can now use outdoor wireless on Hearn and Manchester Plazas to:

  • Conduct classes ​and club meetings ​​​outside
  • Study with friends on the law​n
  • Enjoy collaborating with others in the fresh air
  • ​Relax, listen to music, browse the internet using wireless access, not your cellular data​

To access, just select WFUwireless in your list of available networks under Wi-Fi Settings.

Feb 24, 2017

The IRS will NOT request personal information by email- EVER

You are the first line of defense for protecting your personal information from phishing email attacks. It is tax season and it is important to remember that the IRS, banks or other institutions will never ask for personal information via email. If you receive notification that you are a victim of identity theft, learn more at the IRS web site.

If you are unsure about the content or validity of an email, don’t respond to it and forward the email to the Information Systems Security Team at infosec@wfu.edu for further analysis.

If you have fallen for a phishing email, complete the next steps immediately:

  • Change your WFU Google email password to a new password. Never reuse old passwords.
  • Implement Google 2-Step Verification to protect your WFU Google email and data. Consult the following video or contact the Information Systems Service Desk at help@wfu.edu or 336-758-4357 (HELP) for assistance.
  • Learn more on how to identify phishing emails by viewing the video ‘Avoiding phishing scams’ here.
  • Be wary of all links in emails. If in doubt, contact the sender to validate the request.
  • Malware is often delivered as an email attachment. Most common safe attachments are .doc, .docx, .ppt, .pptx, .xls, .xlsx.  Don’t open attachments that end with .ws, .zip, .docm, .exe, .js, scr