On Saturday, September 23, 2017, between 6:00 a.m. and 10:00 a.m., Information Systems will update the software that controls our wireless network. This update is being performed in consultation with our primary networking vendor, Cisco Systems, as a result of newly discovered issues in the software version we currently use.
The wireless network will be unavailable from approximately 6:00 a.m. until 7:00 a.m., with intermittent outages likely between 7:00 a.m. and 10:00 a.m.
Wired devices connected to wireless access points in the residence halls will be affected in the same way.
As of this morning, Thursday, September 7, some users are experiencing issues with Google Drive. Google is aware of the problem and they are working on a resolution. Currently there is no estimated time of resolution.
Check the Information Systems status line at x4357, option 1 for updates.
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Check out the Introduction to Multimedia Technology video series!
These short videos will introduce you to the Basic Equipment, Terms, and Concepts you need to know in a multimedia enabled room.
Watch the Basic Operation of a Multimedia System video for a step-by-step walk through of using a system in a classroom.
Lastly, our Demystifying Multimedia Adapters video explains everything you need to know about using adapters with your laptop.
On Saturday, August 26, 2017, between 4:00 a.m. and 7:00 a.m, Information Systems will work with our network partner, Cisco, in an effort to ensure a stable computing network. Based on feedback from our partner, we plan to upgrade the software on some networking equipment.
During this work, campus network users may experience small, less than one minute, intermittent outages.
Information Systems will implement Cisco Umbrella/OpenDNS on August 17, 2017. This new service provides an additional layer of protection for all your devices as they connect to the wired and wireless campus network. This includes devices connected via the campus Virtual Private Network (VPN). Visit our Cisco Umbrella webpage to learn more.
On Monday, August 21, 2017, between 8:00 a.m. and 5:00 p.m., Wake Forest University’s learning management system, Sakai, will be upgraded. Sakai will not be available during this time. So, it is critical that you adjust your schedule to accommodate this downtime window. For additional details, visit Features of Sakai 11.
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A malicious software program named “Petya” has recently made European news through large-scale infections in more than 150 different countries. “Petya” is a type of malicious software known as ransomware; it is similar to the May 2017 global ransomware known as “WannaCry”. It is most often downloaded as an attachment as part of a phishing email scam, and then gains access to the computer and locks the user out of their hard drive.
Here’s how you can protect yourself:
- If your computer requests a reboot, please allow the reboot to happen. Microsoft continues to release security patches for affected versions of Windows – Information Systems will continue to push the patches to University owned computers as they become available.
- Set up Google 2-Step Verification to protect your email, WIN, and other WFU accounts.
- Ensure that your data is backed up.
- Be aware of phishing emails that ask you to click on a link or open an attachment, especially when you do not know the sender. Be even more cautious when that link or attachment asks you for your password. If a website does ask for your credentials, feel free to contact the Information Systems Service Desk to determine if the request is valid.
- Keep all of your personal devices such as iPads, laptops, and smartphones current on software updates.
- Be aware that some mobile applications may be susceptible to hackers and marketers so be selective when downloading apps.
Specific details on how to implement these security measures can be found here.
If you have questions concerning this message or need assistance, please contact the Information Systems Service Desk at firstname.lastname@example.org or 336-758-4357 (HELP).
Information Systems is pleased to announce that access to Gartner Core Research is now easier than ever. Learn more on our web page.