Sep 20, 2017

9/23/2017 – Wireless network unavailable 6am-10am

On Saturday, September 23, 2017, between 6:00 a.m. and 10:00 a.m., Information Systems will update the software that controls our wireless network. This update is being performed in consultation with our primary networking vendor, Cisco Systems, as a result of newly discovered issues in the software version we currently use.

The wireless network will be unavailable from approximately 6:00 a.m. until 7:00 a.m., with intermittent outages likely between 7:00 a.m. and 10:00 a.m.

Wired devices connected to wireless access points in the residence halls will be affected in the same way.

Sep 7, 2017

09/07/2017 – Google Drive is not available for some users

As of this morning, Thursday, September 7, some users are experiencing issues with Google Drive. Google is aware of the problem and they are working on a resolution. Currently there is no estimated time of resolution.

Check the Information Systems status line at x4357, option 1 for updates.

 

Sep 5, 2017

Lynda.com Learning Paths

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Check out Learning Paths with Lynda – curated courses in hundreds of different disciplines!

Aug 29, 2017

Faculty! Using Multimedia Technology on campus?

Check out the Introduction to Multimedia Technology video series!

These short videos will introduce you to the Basic Equipment, Terms, and Concepts you need to know in a multimedia enabled room.

Watch the Basic Operation of a Multimedia System video for a step-by-step walk through of using a system in a classroom.

Lastly, our Demystifying Multimedia Adapters video explains everything you need to know about using adapters with your laptop.

Aug 25, 2017

8/26/2017 – Network maintenance 4am-7am

On Saturday, August 26, 2017, between 4:00 a.m. and 7:00 a.m, Information Systems will work with our network partner, Cisco, in an effort to ensure a stable computing network. Based on feedback from our partner, we plan to upgrade the software on some networking equipment.

During this work, campus network users may experience small, less than one minute, intermittent outages.

Aug 16, 2017

IS will implement new cybersecurity service

Information Systems will implement Cisco Umbrella/OpenDNS on August 17, 2017. This new service provides an additional layer of protection for all your devices as they connect to the wired and wireless campus network. This includes devices connected via the campus Virtual Private Network (VPN). Visit our Cisco Umbrella webpage to learn more.

8/21/2017 – Sakai unavailable 8am until 5pm

On Monday, August 21, 2017, between 8:00 a.m. and 5:00 p.m., Wake Forest University’s learning management system, Sakai, will be upgraded. Sakai will not be available during this time. So, it is critical that you adjust your schedule to accommodate this downtime window. For additional details, visit Features of Sakai 11.

Jul 11, 2017

Lynda.com – Not Just For “Techies!”

Lynda.com offers a wide variety of courses across many disciplines, beyond the typical “techie stuff” – check out courses in wellness, mindfulness, music, and more!

  1. Happiness Tips Weekly
  2. Mindfulness
  3. Ukelele Lessons: Fundamentals

Jun 27, 2017

Protect yourself against recent global Cybersecurity threats

A malicious software program named “Petya” has recently made European news through large-scale infections in more than 150 different countries. “Petya” is a type of malicious software known as ransomware; it is similar to the May 2017 global ransomware known as “WannaCry”. It is most often downloaded as an attachment as part of a phishing email scam, and then gains access to the computer and locks the user out of their hard drive.

Here’s how you can protect yourself:

  • If your computer requests a reboot, please allow the reboot to happen. Microsoft continues to release security patches for affected versions of Windows – Information Systems will continue to push the patches to University owned computers as they become available.
  • Set up Google 2-Step Verification to protect your email, WIN, and other WFU accounts.
  • Ensure that your data is backed up.
  • Be aware of phishing emails that ask you to click on a link or open an attachment, especially when you do not know the sender. Be even more cautious when that link or attachment asks you for your password. If a website does ask for your credentials, feel free to contact the Information Systems Service Desk to determine if the request is valid.
  • Keep all of your personal devices such as iPads, laptops, and smartphones current on software updates.
  • Be aware that some mobile applications may be susceptible to hackers and marketers so be selective when downloading apps.

Specific details on how to implement these security measures can be found here.

If you have questions concerning this message or need assistance, please contact the Information Systems Service Desk at help@wfu.edu or 336-758-4357 (HELP).

 

Jun 13, 2017

Gartner Core Research update

Information Systems is pleased to announce that access to Gartner Core Research is now easier than ever. Learn more on our web page.